People Services Advisor Spanish Bilingual (Night shift)

Job Title

People Services Advisor - Spanish Bilingual (Night shift)

Job Description Summary

This individual will serve as the frontline point of contact for employee inquiries across a wide range of functions including but not limited to Benefits Payroll Compensation Regulatory & Compliance Employee Relations Information Technology Talent Acquisition Talent Management HRIS Procurement and Accounts Payable. They will be responsible for coordinating and supporting the full employee lifecycle ensuring adherence to standard company processes and the effective use of various systems and platforms. While primarily prioritizing and responding to inquiries received in Spanish this individual will also provide support to the English-speaking employee population as needed.

Job Description

About the Role:

• Provide Tier 1 HR Shared Services support to employees and managers across North America.
• Respond to inquiries related to the employee lifecycle including onboarding benefits payroll compensation employee relations HR systems and other HR-related processes.
• Deliver exceptional customer service through phone chat and HR case management platforms.
• Resolve employee inquiries accurately and efficiently in accordance with established policies procedures and SLAs.
• Collaborate with internal teams and stakeholders to ensure timely issue resolution and a positive employee experience.
• Maintain accurate documentation and records across HR systems and tools.

About You:

• Bachelors degree and with 2-3 years of Human Resources experience supporting a North America employee population within a large and complex organization.
• Minimum B2-level Spanish proficiency (written and verbal).
• Experience with ServiceNow and Workday preferred
• Strong customer service communication and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Amenable to working night shifts and during Philippine holidays.

Why join Cushman & Wakefield

As one of the leading global real estate services firms transforming the way people work shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

Were committed to providing work-life balance for our people in an inclusive rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too join us.

INCO: Cushman & Wakefield