People Operations Partner (Benefits) (6 months contract)

Job Description:

At Remitly we believe everyone deserves the freedom to access move and manage their money wherever life takes them. Since 2011 weve tirelessly delivered on our promise to customers sending money globally providing secure simple and reliable ways to manage their money ensuring true peace of mind. Whether its supporting loved ones back home growing a business across continents or pursuing new opportunities abroad were not just here to move money were here to move our global customers forward.

Were looking for builders reimaginers and global thinkers who want to work at the intersection of technology trust and transformation. If thats you and youre ready to do the most meaningful work of your careerwe invite you to join over 2800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

THE ROLE

Remitlys People team is growing and were looking for a People Operations Partner (Benefits) to own end-to-end benefits administration for our Philippines employee population on a 6-month contract. This is a hands-on detail-driven role for someone who takes real ownership of getting compliance and execution right while always looking for ways to make our benefits programs simpler and more valuable for employees.

Youll be the go-to expert for both company-sponsored and statutory benefits including HMO group life insurance SSS PhilHealth and Pag-IBIG (HDMF) managing everything from enrollment renewal and claims to government remittances and vendor relationships. Youll partner closely with employees vendors and government agencies to resolve issues quickly and keep our programs compliant with local regulations.

This role requires strong attention to detail sound judgment and the ability to handle sensitive confidential information with care. Youll bring both operational rigor and a genuine drive to improve how benefits are delivered using better processes and modern tools including AI where they add real value.

WHAT YOULL DO

Benefits Administration & Compliance
Administering company-sponsored and statutory benefits end-to-end (HMO group life insurance and other wellness programs plus SSS PhilHealth and Pag-IBIG/HDMF) including enrollment renewal and claims processing while ensuring compliance with local employment laws and regulatory requirements.

Government & Vendor Liaison
Liaising with third-party vendors healthcare providers and government agencies (SSS PhilHealth Pag-IBIG) to resolve employee concerns process required documentation and stay ahead of regulatory changes.

Statutory Claims & Documentation
Processing and submitting required documentation for new hires resignations loans and maternity/sickness claims; monitoring statutory claims for accurate payroll inclusion; and preparing certifications of contribution as requested by employees or government agencies.

New Hire Onboarding & Employee Support
Facilitating benefits orientation for new hires handling day-to-day benefits inquiries and ticketing with compassion and urgency and maintaining FAQs and self-service materials so employees can find answers quickly.

Data Integrity & Continuous Improvement
Maintaining the accuracy integrity and confidentiality of employee and benefits data and proactively identifying opportunities to improve benefits processes documentation and self-service tools including exploring AI and automation where they add value.

WHO YOU ARE

• Minimum of 3 years of experience in the Philippines benefits administration compensation and benefits payroll or a closely related HR function.

• In-depth knowledge of PHL statutory benefits (SSS PhilHealth Pag-IBIG) and local labor law compliance.

• A high level of confidentiality and sound judgment handling sensitive employee data.

• Strong attention to detail and a process-first mindset; you catch what others miss.

• A strong sense of urgency and initiative in meeting deadlines and resolving employee concerns.

• A collaborative partner who builds trust with employees vendors and government agencies alike.

• Tech-forward and systems-curious; comfortable with HRIS platforms and open to using AI and modern tools to work smarter.

• Genuinely passionate about Remitlys mission and the immigrant communities we serve and deeply aligned with our mission and values.

Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their teams specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.