Payments Sr Associate (Japanese Bilingual)

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

Serves as the Payments subject matter expert for assigned market clusters supporting delivery execution process control and issue resolution. Provides deep functional expertise across Payments and Invoice Management while ensuring compliance quality and continuous improvement.

Acts as a key support role to the Payments Cluster Lead enabling strong operational performance and process adherence.

Key Responsibilities:

1. Payments Execution & SME Support

• Perform and support payment processing activities (e.g. payment making verification exception handling)
• Provide functional expertise to resolve complex issues (e.g. rejected payments reconciliation discrepancies)
• Support end-to-end Payments and Invoice Management execution within the cluster

2. Process & Controls Execution

• Execute and monitor payment controls (e.g. duplicate checks validations compliance requirements)
• Ensure adherence to SOPs audit requirements and regulatory guidelines
• Support audit activities and ensure documentation readiness

3. Operational Monitoring & Issue Resolution

• Monitor payment activities aging items and exceptions
• Perform root-cause analysis and support resolution of operational issues
• Escalate risks and issues to Cluster Lead as needed

4. Stakeholder & Team Support

• Support Payments Cluster Lead in market and stakeholder engagement
• Provide guidance to Specialists and Associates on process execution
• Collaborate with cross-functional teams (Finance Procurement Treasury) to resolve issues

5. Coaching & Knowledge Sharing

• Provide on-the-job guidance and coaching to team members (Associates / Specialists)
• Support training onboarding and knowledge transfer within the team
• Act as a go-to expert for Payments processes and system-related queries

6. Continuous Improvement & SME Contribution

• Identify process inefficiencies and improvement opportunities
• Support implementation of standardization automation and digital initiatives
• Provide SME input for process changes UAT testing and transformation programs

Key working relationships

Internal: Payments Cluster Procurement sub-functions (ie vendor master data experience team GS Finance

External: Third party suppliers BPOs Banks

Qualifications:

Required:

• Bachelors Degree or equivalent University degree is required.
• 3 5 years in Payments / AP / Finance operations
• Strong process expertise in Payments invoice processing and controls
• Fluency in English and Japanese (written and oral) is required. Certification for Japanese language proficiency is preferred.

Preferred:

• Good understanding of Payments processes and Invoice Processing operations at a high level.
• Experience in SAP (MM/FI) or relevant ERP system experience
• Shared services industry experience.

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