Payments Senior Supervisor (Cluster Lead, Korean Bilingual)

Supports end-to-endinvoice workflow processingwithin assigned markets ensuringaccuratetimely and compliantinvoicehandling. Focuses onissue resolution data quality and process integrityacross the invoiceand POlifecycle.

Acts as a keyprocessing and resolution expert supportingPaymentsCluster Leads andPaymentsSMEs inmaintainingefficient and standardized invoice operations.

Key Responsibilities:

1. Invoice Workflow Processing (Primary Focus)

• Perform invoice processing and resolution activities (e.g. PO mismatches system errors finance-related queries)

• Monitorsend-to-end invoice lifecycle workflows including validation exception handling and status tracking

• Ensuretimelyandaccurateprocessing in line with defined SLAs

2. Issue Resolution & Root Cause Analysis

• Investigate and resolve invoice issues (e.g. discrepancies interface errors unmatched invoices)

• Conduct root-cause analysis and coordinate with cross-functional teams (e.g.BPO Finance)

• Support resolution of aging open items and backlog

3. Data Quality & Reporting Support

• Perform data extraction validation and analysis for reporting and audit requirements

• Monitor invoice quality and support corrective actions

• Maintainaccuraterecords and documentation for compliance

4. Process & Compliance Adherence

• Ensure adherence to invoice processing SOPs tax and statutory requirements

• Support audit requests (e.g. document retrieval reporting)

• Execute controls related to invoice validation and processing accuracy

5. Stakeholder & Cross-Functional Support

• Collaborate with Procurement Finance and other teams to resolve invoice issues

• Provide updates and clarifications on invoice status as needed

• Support Cluster Lead and SME on operational priorities

6. Continuous Improvement

• Identifyopportunities to improve invoice workflows and processing efficiency

• Support implementation of process standardization and automation initiatives

• Contribute to process documentation and knowledge sharing

Key working relationships

Internal:Payments Cluster Procurement sub-functions (ievendor master data experience team GS Finance

External:Third party suppliersBPOs

Qualifications:

Required:

• Bachelors Degree preferred

• 1 3years in Invoice Processing / AP / Finance operations

• Strong understanding of invoice workflows PO matching and exception handling

• Fluency in Englishand Korean(written and oral) is.Certification for Korean languageproficiencyis preferred.

Preferred:

• Good understanding ofPaymentsprocesses andInvoice Processingoperations ata high level.

• Experience in SAP (MM/FI)or relevant ERP system experience

• Shared services industry experience.

Other:

• Fluency in English (written and oral) is.Fluency in one other language(written and oral) for the supported region isan advantage.