Payments Manager

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As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

Leads a cluster-based Global Payments organization accountable for end-to-end delivery of Payments and Invoice Management operations across assigned markets. Manages cross-cluster performance stakeholder engagement and process standardization.

Responsible for overseeing Payments Cluster Leads ensuring service delivery excellence governance compliance and continuous improvement aligned with the market-cluster operating model.

Key Responsibilities:

1. Cross-cluster Operations & Delivery Leadership

• Own end-to-end Payments and Invoice Management delivery across markets
• Ensure SLA KPI and compliance adherence to Pay controls
• Ensure adherence to tax statutory and audit requirements across markets

2. Stakeholder & Market Engagement

• Act as senior point of contact for internal stakeholders (Finance Treasury Procurement Business Units)
• Drive market-level engagement across clusters for supplier and stakeholder concerns
• Ensure strong cross-functional collaboration (Finance Sourcing Treasury etc.) across regions
• Represent Payments in cluster governance and escalation forums

3. Process Ownership & Governance

• Own standardized payment and invoice processes across clusters (SOPs DTPs controls)
• Drive governance framework including KPI ownership (e.g. payment on time aging e-invoicing autoposting)
• Ensure quality of invoice processing and payment execution delivered by internal teams and BPO partners
• Oversee audit readiness compliance reviews and reporting

4. Team Leadership & Capability Development

• Lead and develop a multi-layered team including Cluster Leads Market SMEs and Specialists
• Manage resource allocation across clusters to ensure optimal service delivery
• Build future-ready talent aligned with cluster-based model
• Drive training capability uplift and knowledge sharing across markets

5. Continuous Improvement & Transformation

• Drive standardization and simplification of payments and invoice processes across clusters
• Identify opportunities for automation AI and digital enablement
• Lead initiatives aligned to NextGen Payments / One Payments transformation
• Improve operational efficiency reduce manual intervention and enhance user experience

6. Vendor & Third-Party Oversight

• Oversee third-party providers (e.g. invoice processing BPO contractors)
• Act as sponsor for outsourced service delivery and ensure KPI adherence
• Manage escalations and drive performance improvements

Key working relationships

Internal: GS Finance BU Finance Regional Treasury Procurement Category leads GPS Source-to-Contract

External: Third party suppliers BPOs Bank

Qualifications

Required:

• Bachelors Degree or equivalent University degree is required.
• 6-8 years of Procurement Finance or other relevant business experience
• Collaboration Communication & Influencing Skills
• Learning Agility & Openness to Change
• SAP ERP experience; MM and FI modules

Preferred:

• An MBA or further advanced degree is preferred but not required.
• Good understanding of Payments processes and Invoice Processing operations at a high level.
• Shared services industry experience.
• People management experience (20 resources)

Other:

• Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.
• Requires up to 5% domestic and international travel
• Shift: 3-12 pm

Required Skills:

Preferred Skills: