Payments Experienced Analyst

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

The Payment Specialist is responsible for executing and managing end-to-end payment operations within assigned markets ensuring accuracy timeliness and compliance of all payment activities.

This role serves as a subject matter expert (SME) supporting complex transaction handling issue resolution and process improvement initiatives across the Payments & Experience (PEX) function. The specialist plays a critical role in stabilizing operations driving performance and enhancing user experience through proactive problem-solving and cross-functional collaboration.

Key Responsibilities

1. Payment Processing & Execution (Primary Focus)

• Execute end-to-end payment processing activities including invoice validation payment runs and exception handling
• Ensure all payments are completed accurately and within SLA timelines
• Manage complex or high-value transactions requiring deeper validation and controls
• Ensure compliance with internal policies controls and regulatory requirements

2. Issue Resolution & Escalation Management

• Act as SME for complex payment issues including system errors mismatches and failed payments
• Conduct root cause analysis and drive resolution across Procurement Finance and IT teams
• Manage escalations and ensure timely closure with clear communication to stakeholders

3. Process Governance & Compliance

• Ensure adherence to global standards controls and audit requirements
• Support internal/external audits by providing documentation and issue resolution
• Identify risks within payment processes and proactively recommend mitigation actions

4. Performance Monitoring & Service Delivery

• Track and manage payment KPIs such as:
  • On-time payment rates
  • Cycle time
  • Error/exception rates
• Drive corrective actions for performance gaps and support continuous service improvement

5. Continuous Improvement & Automation

• Identify opportunities to improve efficiency reduce manual effort and enhance data quality
• Participate in transformation initiatives (e.g. automation ServiceNow system enhancements)
• Support standardization and simplification of payment processes across regions

6. Stakeholder Engagement & Support

• Partner with:
  • Procurement (S2C)
  • Finance / Treasury
  • Business users / requestors
  • Vendors / suppliers
• Provide guidance and resolution support to users on payment-related inquiries
• Contribute to improving overall user and supplier experience (PEX)

7. Knowledge Management & Capability Building

• Maintain and update process documentation and playbooks
• Support onboarding and training of new team members
• Contribute to building SME capability within the Payments team

Key working relationships

Internal: GS Finance BU Finance Regional Treasury Procurement Category leads GPS Source-to-Contract

External: Third party suppliers BPOs Bank

Qualifications:

Required:

• Bachelors Degree required
• 3-5 years in Payments / AP / Finance operations
• Strong stakeholder management and problem-solving skills
• SAP (MM/FI) and shared services experience preferred

Preferred:

• Good understanding of Payments processes and Invoice Processing operations at a high level.
• Shared services industry experience.
• People management experience (5 resources)

Other:

• Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.
• Requires up to 5% domestic and international travel.
• Shift: 3 12 pm

Required Skills:

Preferred Skills: