Payment Lifecycle Specialist IV High Value Payment Processing

Keep money movingaccurately securely and on this role youll help lead day-to-day international payments processing ensuring every manual payment instruction is executed with strong controls and a client-first mindset. Youll partner closely with Client Service Operations and Technology to resolve exceptions quickly and improve end-to-end performance. If you thrive under deadlines and enjoy improving processes while supporting teammates this role offers meaningful impact and growth.

As a Payments Processing Supervisor in International Payments Operations you will oversee daily manual payment processing and verification ensuring controls are followed and client instructions are executed accurately and on time. Youll work with us to manage exceptions reduce risk and continuously improve how we operate. Youll also help build a strong team environment through coaching clear communication and shared accountability for quality and deadlines.

• Execute client payment instructions using defined controls to deliver accurate timely outcomes
• Verify and process requests efficiently while monitoring queues and escalating aging items appropriately
• Identify errors breaks and exceptions promptly and escalate with clear detail and urgency
• Respond to routine queries and complaints professionally and within agreed timelines
• Maintain strong audit readiness by following procedures consistently across daily activities
• Improve processes by identifying efficiency opportunities and implementing changes in a controlled manner
• Create and update process documentation and standard operating procedures ensuring standards are followed
• Ensure adherence to internal policies including system access and information security requirements
• Support a collaborative team culture by communicating issues actions and outcomes clearly
• Train and cross-train team members through effective knowledge transfer and ongoing support
• Manage deliverables across partner teams/sites and adapt to extended hours or night shifts during peak volumes

• 2 years of experience in international payments processing operations
• Experience processing and validating manual payment instructions using defined operational controls
• Ability to work under pressure and meet stringent deadlines with consistent attention to detail
• Experience handling exceptions investigations and timely escalation of aged or high-risk items
• Strong communication skills (written and verbal) with the ability to interact effectively across teams and levels
• Client service mindset with experience responding to routine operational queries and complaints
• Knowledge of banking and financial services operations including payments lifecycle concepts
• Strong analytical skills and comfort working with operational data to track issues and trends
• Proficiency with common productivity tools (spreadsheets presentations and documents)

• Experience in a payments back office at a foreign bank processing center or large financial institution
• Prior people leadership or supervisory experience in payments operations
• Working knowledge of Society for Worldwide Interbank Financial Telecommunication (SWIFT) messaging and international payment conventions
• Experience creating and governing process documentation and control checklists in an audit-focused environment
• Experience partnering with technology teams to remediate root causes and improve processing workflows
• Experience coordinating work across multiple sites or partner locations
• Flexibility and demonstrated effectiveness in night shift coverage during high-volume periods