Patient Intake & Care Coordinator (Customer Service Representative)

We are seeking an experienced Intake Specialist to serve as the first point of contact for prospective patients. This role is ideal for someone who is highly organized empathetic and confident communicating with patients while guiding them through the consultation and treatment process.

The ideal candidate is a people-person who can build trust quickly communicate with a professional communication style and help patients feel supported throughout their journey.

Responsibilities

• Answer inbound calls texts and emails from prospective and existing patients
• Conduct patient intake and collect necessary information
• Verify insurance eligibility and explain next steps
• Schedule consultations and follow-up appointments
• Follow up with leads and patients to encourage appointment completion
• Educate patients on available treatment options
• Maintain accurate records within the CRM and tracking systems
• Coordinate with clinical staff regarding patient needs and concerns
• Conduct post-treatment follow-up and wellness check-in calls
• Ensure every patient receives a compassionate and professional experience

What Were Looking For

Were looking for someone who is:

• Empathetic and patient-focused
• Cheerful professional and confident on the phone
• Able to build trust quickly with patients
• Organized and highly responsive
• Comfortable balancing patient care with business goals
• A proactive problem-solver who can work independently

• Minimum of 4 years of experience in patient intake patient coordination healthcare customer service admissions or a similar role
• Excellent spoken and written English with a neutral or minimal accent
• Strong interpersonal and relationship-building skills
• Experience handling phone-based patient or client interactions
• Ability to manage multiple tasks while maintaining attention to detail
• Comfortable discussing treatment options and guiding patients toward scheduling appointments
• Self-starter who can think critically and adapt to different situations
• Highly organized with strong follow-through and accountability
• Experience using CRM systems and web-based applications like GoHighLevel Salesforce HubSpot Zoho or similar systems.

Preferred Qualifications

• Experience with patient intake and care coordination
• Experience in healthcare mental health behavioral health or wellness settings
• Familiarity with treatment-based or consultative sales environments
• Knowledge of ketamine therapy Spravato or other mental health treatment modalities is a plus

If you have a passion for helping people and the ability to guide patients through an important stage of their care journey wed love to hear from you.

• Salary:36000 - 40500
• Work Setup: Onsite
• Work Schedule: Night Shift
• Legal Benefits:
  HMO with 1 free dependent upon hire
  Life Insurance
  20 PTO credits annually
  10% Night Differential
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning

Required Experience:

IC