Patient Access and Records Coordinator

Location: Remote
Compensation:

• Philippines $6.50 to $7.50 USD/hour
• LATAM $7.50 USD/hour
• South Africa $8.00 USD/hour

Industry: Healthcare / Medical Administration
Schedule: Monday through Friday US Central Time 8:00 AM to 3:00 PM CST

About the Company

A growing healthcare organization is seeking a highly disciplined and proactive Patient Access and Records Coordinator to support patient scheduling operations and medical records management.

This is a process-driven administrative support role requiring urgency persistence accountability and strong follow-through. The primary focus of the role is obtaining patient medical records ahead of scheduled appointments while ensuring excellent communication and responsiveness with patients and internal staff.

Role Overview

The Patient Access and Records Coordinator will own the end-to-end process of securing patient medical records prior to appointments. This includes initiating records requests immediately after scheduling performing consistent follow-up maintaining accurate documentation and escalating issues proactively when delays occur.

In addition to records coordination this role will support inbound patient calls basic scheduling assistance and patient communication.

This role is best suited for someone who thrives in structured accountability-driven environments and takes ownership of tasks until they are fully completed.

Key Responsibilities

• Own the full process of obtaining patient medical records
• Initiate records requests immediately upon patient scheduling
• Follow up consistently through phone email and fax until records are received
• Maintain detailed and accurate tracking of all outreach efforts
• Ensure records are received organized and uploaded prior to appointments
• Escalate delays or barriers proactively
• Answer inbound patient calls professionally and efficiently
• Assist with patient communication and scheduling support
• Maintain responsiveness and communication throughout working hours

Required Hard Skills

• Minimum 2 years of call center or high-volume phone experience
• Strong verbal and written English communication
• Ability to manage high follow-up volume independently
• Strong organizational and documentation skills
• Comfortable working within structured processes
• Basic administrative and scheduling proficiency

Soft Skills

• Persistent and proactive
• Strong sense of ownership and accountability
• Professional and confident communicator
• Highly organized and detail-oriented
• Responsive and dependable
• Able to work with urgency and consistency
• Comfortable in fast-paced environments

Preferred Qualifications

• Healthcare or medical records experience
• Experience handling patient coordination workflows
• Experience with EMR/EHR or healthcare administrative systems
• Prior remote healthcare support experience

What Success Looks Like

• Medical records are obtained well ahead of appointments
• Inbound calls are answered or returned promptly
• Minimal supervision required
• Strong communication and responsiveness
• Accurate documentation and follow-through
• Consistent ownership of assigned tasks

Application Process

Submit your resume along with a 60 to 90 second video introduction recorded naturally without reading from notes or scripts.

In your video please include:

• Your relevant experience
• How you approach follow-up and task ownership
• Why you are interested in this position
• A real example of a time you had to chase something down repeatedly

Candidate Expectations (Read Carefully)

We are looking for candidates who are authentic self-driven and able to communicate clearly based on their own experience.

During the interview process:

• Candidates are expected to speak naturally about their experience and approach to work
• Use of AI-generated responses scripts or reading from prepared prompts during interviews is not permitted
• If it becomes clear that responses are not authentic or are being read the interview will be stopped and the candidate will not be considered further

Required Experience:

IC