OSS TECH 1

Make your next big career move by applying as KMC Solutions next OSS TECH 1!

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.

On top of your salary here are the exciting benefits you can look forward to:

• Youll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO free dependent
• Access to KMCs exclusive pantry (MadMax Coffee Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a OSS TECH 1 include:

Provides first-line investigation and diagnosis

Resolves and closes incidents/service requests as per help desk procedures & allocated timelines

Escalates unresolved incidents/service requests within agreed timescales

Logs relevant incident/service request details per help desk procedures

Communicates with client regarding incident progress

Ensures tickets are always updated until issues are resolved

Conducts hardware and software maintenance and support

Performs IMAC (Install Move Add and Change)

Local network support and/or assists centralized Network team

Working knowledge of office automation products and computer peripherals like biometric CCTV printers and scanners

Assists Asset Management Team in inventory of IT assets

Performs deployment and movement of IT assets

Performs additional task that may be assigned by the immediate supervisor

To apply you must be an expert on the following requirements:

Excellent customer interface skills

Good interpersonal communication skills

Understanding of customer satisfaction principles and practices

Ability to write technical support documentation

Team player

Ability to work under pressure

Good organizational and time management skills

Good analytical and problem-solving skills

Maintains strong attention to detail in high-pressure

It will also be favorable if you are knowledgeable in:

Candidate must possess at least Bachelors/College Degree in Computer Science/Information Technology or equivalent

Knowledgeable in MS-Windows Environment MS-Office and Office 365 applications

Willing to be assigned in multiple locations

Excellent in English communication skills both verbal and written

Willing to work on shifting schedule Holiday weekends and Night shift

Experience and knowledge in Active Directory and ticketing systems is a plus