Order Processing Specialist (9-12 months contract, Philippines Remote)

The Order Processing Specialist is responsible for accurately processing orders on a daily basis. This includes provisioning accounts verifying orders in our CRM and completing various additional requests. The Specialist partners closely with Sales Representatives to ensure orders are complete accurate and compliant with internal requirements. This role reports to Finance and supports the administrative and operational needs of the Global Sales Team. The position also manages regular and ad hoc projects gathering information and coordinating with multiple departments across the organization.

Responsibilities: 

• Process orders by managing and working through the assigned case queue.
• Provision new and existing customer accounts across multiple platforms for various products.
• Process requests accurately and in a timely manner.
• Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
• Respond to email inquiries and requests from internal stakeholders.
• Build and maintain strong working relationships with internal partners across the organization.
• Provide support to cross-functional departments including Sales Finance Support and Product teams globally.
• Maintain a strong working knowledge of our products sales workflows expectations and order processes.
• Perform additional administrative duties and support projects as assigned.

Qualifications :

Requirements:

• Detail-oriented with strong critical thinking and problem-solving skills; highly organized personable and approachable.
• Able to apply critical thinking to prioritize effectively and manage multiple tasks in a fast-paced environment.
• Demonstrates independent problem-solving and sound decision-making under pressure
• Action-oriented with a strong sense of ownership proactively identifying issues and driving solutions.
• Adaptable and resourceful using critical thinking to adjust quickly to changing priorities and new information.
• A degree is not required; candidates may be recent graduates or individuals with transactional experience who demonstrate strong critical thinking problem-solving ability and a willingness to learn in a junior-level role.
• Willing to undergo 9 -12 months contract

Additional Information :

Total Rewards @ Turnitin
At Turnitin we believe Total Rewards go far beyond pay. While salary bonus or commission are important theyre only part of the value you receive in exchange for your work.

Beyond compensation youll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. Youll also thrive in a culture free of politics surrounded by humble inclusive and collaborative teammates.

In addition our extrinsic rewards include generous time off and health and wellness programs that provide choice flexibility and a safety net for lifes challenges. Youll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitinit is the core of our products the way we treat each other and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when its hard.
• One Team: We strive to break down silos collaborate effectively and celebrate each others successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• Self-Care Days
• National Holidays*
• 2 Founder Days Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin we recognize its unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If youre willing to learn and unleash your potential alongside us join our team!

Remote Work :

Yes

Employment Type :

Full-time