Operations, Scheduling & NDIS Administration Coordinator

Position Title: Operations Scheduling & NDIS Administration Coordinator
Work Set-up: Work From Home
Schedule: Monday Friday 9:00 am 5:00 pm PH Time
Salary: Php 40000 Php 50000

About the Role

Were looking for a highly organised proactive and detail-oriented Operations Scheduling & NDIS Administration Coordinator who can support the day-to-day operational flow of a busy healthcare and NDIS practice. This role is perfect for someone who thrives in structured environments enjoys problem-solving and can confidently manage follow-ups scheduling reporting and administration tasks with accuracy and care.

Youll play a key role in ensuring operational processes run smoothly across scheduling support-plan administration waitlist management billing follow-up reporting and therapist coordination helping the business stay organised efficient and client-focused.

We are a growing healthcare and NDIS-focused practice committed to delivering high-quality support and client care through strong operational systems and collaborative teamwork. Our environment is fast-paced people-focused and continuously evolving with a strong emphasis on organisation accountability and consistency.

JOB DESCRIPTION FOR OPERATIONS SCHEDULING & NDIS ADMINISTRATION COORDINATOR

Responsibilities as an Operations Scheduling & NDIS Administration Coordinator:

Diary Scheduling & Recall Management
o Monitor the diary and identify clients due for recalls
o Send recall emails and SMS reminders where appropriate
o Track completed and outstanding recalls
o Maintain accurate diary scheduling including reviews leave supervision sessions and key operational dates
o Flag incomplete or unclear scheduling information to management
Support Plan Administration
o Upload and manage support-plan documents within PracSuite
o Track support-plan workflows and three-month review requirements
o Enter review reminders into the diary system
o Follow up therapists for missing updates or documentation
o Monitor support plans that are pending overdue blocked or completed
o Escalate urgent or unresolved issues appropriately
Waitlist Management
o Maintain and update the practice waitlist accurately
o Track client next steps and required follow-ups
o Review waitlist activity regularly and help improve overall waitlist processes
o Work collaboratively with management to streamline workflows
Outstanding Payments & Unbilled Appointment Review
o Review outstanding balances and payment reports
o Investigate unbilled appointments and missing billing information
o Liaise with plan managers regarding payment-related queries
o Prepare organised summaries of payment or billing issues for management review
o Identify process gaps and recurring billing concerns
KPI Dashboard & Weekly Reporting
o Update KPI dashboards weekly
o Run operational and admin reports as required
o Review reports for missing or incorrect information
o Track recalls support plans waitlist activity payments and appointment statuses
o Provide clear operational updates to management
Internal Coordination & Therapist Follow-Up
o Follow up therapists and internal team members regarding outstanding actions or missing information
o Send professional and structured reminders
o Track responses and escalate repeated non-responses when necessary
o Help reduce manual follow-up workloads for the leadership team
Process Documentation & Improvement
o Document recurring workflows and operational processes
o Create simple guides checklists and process notes
o Identify gaps or inefficiencies in existing workflows
o Recommend practical process improvements where appropriate

Qualifications as an Operations Scheduling & NDIS Administration Coordinator:

• Minimum 3 years experience in administration operations support healthcare administration scheduling billing support or practice coordination
• Experience in allied health medical administration NDIS disability services or healthcare environments is highly desirable
  Strong organisational and multitasking abilities
• Intermediate Excel and reporting skills
• Strong written and verbal communication skills
• High attention to detail and accuracy when handling sensitive information
• Experience using practice management systems or CRMs
  Comfortable learning healthcare administration software such as PracSuite
• Ability to work independently and manage competing priorities effectively
• Understanding of confidentiality compliance and professional communication standards

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-life balance meets a commitment to foster growth.

• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
  Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays

About Boomering:

Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and a collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.