Back Office Coordinator

The Back Office Audit Coordinator supports Account Managers in ensuring client satisfaction across QIMAs quality control and compliance service lines. The role sits at the intersection of client coordination operational follow-through and service quality oversight. It is a trainee-level role designed for high-potential candidates looking to build a career in international trade and supply chain services.

You will serve as the main operational link between clients and internal teams - ensuring services are booked correctly reports are delivered on time and clients are kept informed at every step. This role is ideal for someone who is organized detail-oriented and comfortable working in a fast-paced multilingual environment.

Key Responsibilties:

1. Client Support & Account Coordination
   • Handle client inquiries and service requests ensuring prompt and accurate responses.
   • Manage account setup in the system including general instructions (GIs) commercial terms user access and company structure (super-account / sub-account configuration).
   • Coordinate service bookings from creation to report delivery and track service completion (service CUT).
   • Communicate booking changes and inspection confirmations to clients in coordination with the operations and protocol teams.
   • Support Account Managers during internal and cross-border team meetings.
      
2. Quality & Audit Oversight
   • Conduct random audits of inspection and compliance reports issued by the field team to verify quality and accuracy.
   • Monitor service-level performance and flag exceptions for review.
   • Assist in designing and implementing Corrective Action Plans (CAPs) for client claims within the defined SLA window.
      
3. Finance & Administrative Support
   • Compile and submit complete service information to the Finance team for accurate invoicing.
   • Follow up with clients on outstanding payments as part of accounts receivable coordination.
      
4. Systems & Continuous Improvement
   • Maintain an active Areas of Improvement dashboard tracking recurring issues and proposing solutions.
   • Identify and communicate IT or platform improvement needs to the team leader to drive efficiency and client adoption.

Qualifications :

• Bachelors degree in International Business International Trade International Relations or a related field.
• Professional proficiency in English.
• Proficient in Microsoft Office tools: Excel Word and PowerPoint.
• Strong organizational skills with high attention to detail.
• Ability to manage multiple tasks and deadlines simultaneously.

Preferred:

• At least 1 year of work experience in operations customer service logistics or a related field.
• Exposure to supply chain quality control or trade compliance industries is an advantage.
• Experience working with multinational teams or clients.

Additional Information :

PERKS YOU CAN GET BY JOINING QIMA PHILIPPINES

• HMO (Medical insurance) 100% for Employee and 100% for first dependent;
• 15 days paid leave;
• Team-building activities
• Free coffee
• Game room
• Performance-based salary adjustments
• Employee recognition awards
• Social Awareness and Community
• Involvement Activities
  
  So READY TO BECOME A QIMATE JOIN US! 

Craft the future Start your journey at QIMA to REVEAL your potential! 

Because our differences make the difference at QIMA we are proud to promote inclusive diversity and equal opportunities! Our policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. 

QIMA recognizes and recruits all its talents. 

Remote Work :

No

Employment Type :

Full-time