Operations Processor Global Payments & Liquidity (GPL)

About this role:

Wells Fargo is seeking an Operations Processor to support client maintenance activities and the implementation of treasury management products and this role you will review validate and process requests for existing and new clients including granting access to products and services ensuring customer information is accurately captured and supporting timely implementations. You will partner with customer service representatives relationship managers sales teams vendors and clients to coordinate requests manage implementation timelines and deliver a high-quality client experience. The ideal candidate must have strong analytical skills exceptional attention to detail and proven experience working in deadline-driven environments while meeting service level requirements.

In this role you will:

• Perform moderately complex operations duties in support of either a service center or department environment
• Require considerable knowledge of company personnel policies and practices
• Collect data and prepare related operational reports
• Prepare input forms for automated data processing system
• Utilize the companys internal operations to perform duties
• Coordinate projects
• Furnish information to authorized persons
• Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation

Required Qualifications:

• 1 year of operations support experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• 1 year of back-office operations experience in a BPO shared services financial services or operations environment.

Desired Qualifications:

• Completed at least two (2) years of college education in any field with no back subjects.
• Experience in Quality Assurance (QA) Quality Control Audit Compliance Review or Process Validation.
• Experience in banking operations financial services or back-office processing environments is preferred.
• Strong knowledge of Microsoft Office applications including Outlook Excel Word and SharePoint.
• Preferably advanced proficiency in Microsoft Excel.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Demonstrated organizational and prioritization skills.
• Proven ability to work within established SLAs and turnaround times (TATs) manage competing priorities and consistently meet deadlines.

Job Expectations:

• Provide maintenance and implementation support for moderately complex treasury management products and services.
• Coordinate with customer service representatives and internal partners to support customer requests and ensure timely completion of implementations.
• Review validate and accurately capture customer implementation data while ensuring systems and access requests are processed correctly.
• Communicate product dependencies monitor implementation timelines and support issue resolution as needed.
• Serve as a liaison among clients sales partners vendors Relationship Managers and client service teams to deliver quality service and meet client needs.
• Conduct post-implementation reviews and support continuous process improvement initiatives when applicable.
• Work Schedule: Quarterly rotating mid-shift and night-shift schedule; weekends off (Saturday and Sunday); observes US holidays; onsite work arrangement at Five/Neo BGC Taguig.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.