Operations & Process Improvement Head

Job Expectations:

• Position Type: Experienced - Senior Manager/Head
• Employment Type: Full-Time Permanent (Direct Hire)
• Work Setup & Location: Fully Onsite - IT Park Cebu
• Work Schedule: Weekdays; Mid/Night Shift
• Industry: Logistics & Supply Chain Technology

About the Job:

We are looking for a Senior Audit Manager to join our clients team and lead global audit operations across multiple this role you will manage audit teams oversee day-to-day operations monitor performance and drive process improvements to improve efficiency and service quality. You will use data and operational insights to identify gaps improve processes and support strong client and carrier relationships.

Key Responsibilities:

• Lead and manage audit teams supporting clients across Asia Europe and the Americas.
• Oversee day-to-day audit operations and ensure teams meet KPI and service level targets.
• Monitor team performance and analyze operational data to identify performance gaps and opportunities for improvement.
• Drive process improvement standardization and automation initiatives across audit operations.
• Identify opportunities to simplify manual processes reports and tasks using available systems and tools.
• Ensure effective resource utilization workflow management and timely completion of operational deliverables.
• Act as an escalation point for client carrier and audit-related concerns.
• Mentor and coach team members to improve performance and promote continuous improvement.
• Facilitate training sessions on performance management processes and available tools.
• Manage Corrective and Preventive Actions (CAPA) and ensure actions are completed on time.
• Create and maintain SOPs work instructions and process documentation.
• Conduct performance reviews and provide coaching and direction to direct reports as applicable.
• Support audit reviews team meetings and initiatives focused on operational excellence and service delivery.

Qualifications:

• Bachelors Degree in Accountancy Finance Business or a related field.
• At least 3 years of managerial experience in an international logistics or BPO environment preferably with a focus on process improvement and operational excellence.
• Experience managing and mentoring teams with strong people management skills.
• Experience overseeing operations leading projects and implementing process improvement initiatives.
• Knowledge of process improvement tools and methodologies.
• Lean Six Sigma Green Belt or Black Belt certification is an advantage.
• Strong customer service and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced global environment.
• Can start immediately if possible.

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