Operations Manager

Key ResponsibilitiesOperations Management

• Oversee daily operations of multiple restaurant branches to ensure consistency in service quality and cleanliness
• Monitor operational KPIs and implement corrective action plans to improve performance
• Ensure compliance with company policies food safety standards and local regulatory requirements
• Conduct regular store visits audits and performance reviews

Financial Performance

• Drive sales growth and profitability across assigned locations
• Manage budgets cost controls and inventory efficiency
• Analyze financial reports and recommend strategies to improve margins
• Ensure adherence to pricing promotions and revenue targets

Leadership & People Development

• Recruit train coach and develop Restaurant Managers and leadership teams
• Build high-performing teams and succession pipelines
• Conduct performance evaluations and provide ongoing feedback
• Foster a positive culture aligned with company values

Customer Experience

• Ensure exceptional guest experience across all locations
• Address escalated customer concerns and implement service improvements
• Monitor customer feedback and develop action plans

Strategic Execution

• Execute company initiatives marketing campaigns and operational rollouts
• Identify opportunities for expansion and operational improvements
• Collaborate with support functions (HR Finance Supply Chain Marketing)

Qualifications

• Bachelors degree in Business Hospitality or related field preferred
• Proven years of multi-unit management experience in the food & beverage or restaurant industry
• Strong financial and operational management skills
• Proven leadership and team development experience
• Excellent communication and problem-solving abilities
• Ability to travel frequently within the assigned territory