Operations Manager Guest Services Philippines Remote
Job Location:
Manila - Philippines
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are looking for an Operations Manager Guest Services to oversee daily guest service operations for our short-term rental properties. The role will focus on team management guest experience operational efficiency and coordination with property and support teams.
Oversee daily Guest Services operations and ensure a smooth guest experience from booking through checkout.
Manage and support the Guest Services team including workload allocation performance monitoring and training.
Monitor guest inquiries complaints and escalations and ensure timely resolution.
Coordinate with property managers housekeeping maintenance and other teams to resolve operational issues.
Develop and maintain SOPs workflows and service standards.
Monitor key metrics such as response times guest feedback reviews and resolution times.
Prepare performance updates and reports for management.
Identify recurring issues and implement process improvements to improve efficiency and guest satisfaction.
3-5 years of experience in Operations Guest Services Hospitality Customer Success or a related role.
Experience managing a team or operational function.
Short-term rental vacation rental or hospitality experience preferred.
Strong communication problem-solving and organizational skills.
Ability to handle guest escalations professionally.
Experience with SOPs workflows and performance tracking.
Ability to work independently in a remote environment.
Comfortable working CST hours.
Experience with Airbnb Vrbo or other short-term rental platforms.
Experience managing remote teams.
Familiarity with property management or guest communication systems.
Fully remote work environment.
Opportunity to work with an international short-term rental operation.
Collaborative and growth-oriented work culture.
Opportunity to take ownership of Guest Services operations and contribute to improving the overall guest experience.
Professional development and leadership opportunities.
Required Skills:
3-5 years of experience in Operations Guest Services Hospitality Customer Success or a related role. Experience managing a team or operational function. Short-term rental vacation rental or hospitality experience preferred. Strong communication problem-solving and organizational skills. Ability to handle guest escalations professionally. Experience with SOPs workflows and performance tracking. Ability to work independently in a remote environment. Comfortable working CST hours. Preferred Experience with Airbnb Vrbo or other short-term rental platforms. Familiarity with property management or guest communication systems. Experience managing remote teams.
