Operations & Customer Success Virtual Assistant
Job Location:
Monthly Salary:
Experience Required:
Posted on:
19 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking a highly organized proactive and tech-savvy Operations & Customer Success Virtual Assistant to support our growing team. This role combines customer success operational support and administrative responsibilities to ensure a seamless client experience from onboarding through ongoing account management.
The ideal candidate has strong experience managing client relationships streamlining operational processes working with CRM platforms such as GoHighLevel (GHL) and handling spreadsheets billing and payroll-related tasks. Excellent communication skills and attention to detail are essential.
Key Responsibilities
- Manage client onboarding and ensure a smooth transition for new customers.
- Serve as a primary point of contact for client inquiries providing timely and professional support.
- Maintain and update client information within GoHighLevel (GHL) and other business systems.
- Track client activities workflows and project progress to ensure deadlines are met.
- Create maintain and analyze spreadsheets for operational reporting tracking and performance metrics.
- Assist with billing invoicing payroll coordination and other administrative finance-related tasks.
- Coordinate internal operations and communicate effectively across departments.
- Identify opportunities to improve workflows and operational efficiency.
- Prepare reports documentation and SOPs as needed.
- Perform other operations and customer success tasks assigned by management.
Requirements
- Minimum of 2 years of experience in Operations Customer Success Executive/Administrative Support or a similar remote role.
- Experience managing client onboarding and customer relationships.
- Hands-on experience using GoHighLevel (GHL) or similar CRM platforms.
- Advanced proficiency in Google Sheets or Microsoft Excel including formulas reporting and data analysis.
- Experience supporting billing invoicing payroll or related administrative processes.
- Excellent verbal and written English communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities independently in a fast-paced remote environment.
- High level of professionalism accountability and problem-solving ability.
- Strong technical aptitude and the ability to learn new software quickly and systems.
Preferred
- Experience working with agencies SaaS companies consulting firms or service-based businesses.
- Familiarity with project management tools such as Asana ClickUp or Trello.
- Experience documenting workflows and creating Standard Operating Procedures (SOPs).
- Basic knowledge of automation platforms such as Zapier or Make.
- Experience with reporting dashboards and business performance metrics.
Required Skills:
We are a growing BPO company dedicated to delivering high-quality services and building strong partnerships with our global clients. Were looking for a dynamic and experienced HR Manager who will play a key role in shaping our people strategy while also overseeing the Administrative and Facilities Management functions of the company.
Required Education:
College level
