Operations Associate (Philippines-Based Remote)

Location: Fully remote - Philippines

Compensation: $1800 - $2000 USD/month

Working Hours: NYC Eastern time

About the Company

We help startups wind down with care. We partner with venture-backed startups typically Pre-Seed through Series B to manage the legal tax and operational complexities involved in shutting down a company. Our team handles everything from corporate dissolution filings to payroll and state account closures allowing founders to navigate a difficult transition with clarity and support.

We are a small fast-growing startup team based in New York City and were looking to add a highly organized and detail-oriented Operations Associate to support our growing operations function.

Role Overview

We are seeking a proactive and empathetic Operations Associate to join our remote operations team. This person will work closely with our existing Philippines-based operations team and report directly to the Director of Client Success.

This role combines administrative operations customer support and process coordination. Youll help manage the behind-the-scenes operational work required to dissolve startup companies including interacting with government agencies payroll providers and startup founders directly. This role is a key part of our clients success which assists with various administrative activities including dissolution filings documentation preparation and state payroll account closures.

Because of the sensitive nature of our work were looking for someone with exceptional attention to detail strong communication skills and the ability to manage multiple priorities simultaneously.

Responsibilities

• Support the operational processes involved in startup dissolutions
• Prepare and submit government and state agency paperwork accurately and on time
• Coordinate closures of payroll tax and other business-related accounts
• Communicate directly with founders and clients to gather information and provide updates
• Contact government agencies and third-party providers via phone and email
• Track and manage multiple active cases simultaneously
• Follow up proactively with clients and agencies to ensure timely completion of tasks
• Maintain accurate records within internal systems and issue-tracking tools
• Collaborate closely with internal team members across operations and client success

Qualifications

Required

• Excellent written and verbal English communication skills
• Strong attention to detail and organizational skills
• Ability to manage multiple ongoing tasks and deadlines
• Comfortable communicating professionally via phone email Zoom and Slack
• Highly proactive and responsive in following up with clients and external partners
• Strong sense of ownership and accountability
• Ability to work independently in a remote environment
• Empathetic and client-focused mindset

Preferred

• Experience in administrative support operations executive assistance customer support or client services
• Experience working with U.S.-based companies or clients
• Familiarity with tools such as Google Workspace Slack Zoom and ticketing systems
• Experience and/or familiarity with US tax/Payroll taxes
• Experience in learning and navigating new software platforms quickly

Tools & Systems

Youll work across a modern operations and communication stack including:

• Google Workspace (Docs Sheets Calendar Gmail)
• Slack
• Zoom
• Superhuman
• Customer support/ticket management platform (Pylon preferred but not required)

What Success Looks Like

The ideal candidate is highly organized dependable and calm under pressure. You enjoy operational problem-solving communicating with people and keeping complex processes moving forward. You are detail-oriented enough to manage sensitive documentation accurately while also being proactive enough to chase down missing information and keep clients informed throughout the process.

If you thrive in structured but fast-moving startup environments and enjoy supporting meaningful operational work wed love to hear from you.