Operations Assistant 21174

Role: Operations Assistant
Priority Location: Philippines South Africa
Working Hours: Monday-Friday 8AM-5PM Pacific Time

The final offer is at the clients discretion and will depend on the candidates interview result skills and experience.

About the Company: Were united by a simple mission: to provide fast high-quality service at fair prices. For over a decade this commitment has fueled our growth in the commercial door industry and were just getting started. As we continue this exciting journey to grow in Northern California and beyond were looking for exceptional humans to join our team and mission.

About the Role:The Operations Assistant is the tactical engine of the company. Working within a specialized department you are responsible for the high-speed execution of administrative taskswhether that is qualifying a new lead scheduling a technician or drafting a precise invoice. You are
expected to maintain extreme attention to detail while meeting strict deadlines for response
times and data entry.

Key Responsibilities:

• Tactical Execution & Data Entry:

  • Execute high-volume administrative tasks within your assigned department.

  • Ensure 100% accuracy in platforms for every record created or updated.

  • Maintain a clean and organized digital workspace ensuring all customer files and project notes are easily accessible to the rest of the team.

• Queue Management & Responsiveness:

  • Monitor your departments queue to ensure no task sits idle beyond established SLAs.

  • Respond to internal and external inquiries with speed and professionalism.

  • Identify and flag potential issues to your Coordinator immediately to prevent delays.

• Customer Support & Documentation:

  • Communicate with customers via phone email or chat to gather missing information confirm service details or provide status updates.

  • Ensure all customer-facing documentation is professional clear and free of grammatical or numerical errors.

  • Support your Coordinator in daily Clean-Up tasks to ensure the department meets its weekly performance KPIs.

Qualifications & Skills:

• Experience: 1 years in a fast-paced administrative or customer support role.

• Organization: Exceptional ability to manage repetitive tasks with high precision and zero errors.

• Communication: Direct assertive and professional English proficiency; Spanish is a plus.

• Technical Proficiency: Skilled in Google Workspace and comfortable learning complex CRM/Service Management software.

Our Ideal Candidate:

• Competent:Has the intelligence hard and soft skills necessary to execute. Exceptional attention to detail high critical thinking excellent communicator confidence comfortable with new/challenging tasks accepts constructive criticism.

• Culture Fit:Operates with a high standard of excellence and a focus on service. Kind empathetic positive strong customer orientation acts with integrity and confidentiality.

• Committed:Demonstrates reliability and a capacity for long-term growth.

• Composure:The ability to manage anxiety in a structured learning environment without letting it drive behavior - sitting with not knowing yet following a structured sequence without racing ahead and surfacing uncertainty rather than hiding it.

Equipment Requirements:

• Computer with at least 3.0 GHz processor 16GB RAM Windows 11 and a webcam

• USB headset with noise cancellation feature

• High-speed internet connection of at least 300 Mbps

• Backup internet connection (i.e. mobile hotspot) of at least 30 Mbps Results

KPIs:

• Task Completion Rate: Percentage of daily assigned tasks completed within the required timeframe.

• Accuracy Rate: Number of records requiring correction vs. total records processed.

• Response Time: Ability to meet specific departmental response targets.

Required Experience:

Junior IC