Onboarding Specialist

Onboarding Specialist

Location : Manila Philippines

About OpenTable:

With millions of diners tens of thousands of restaurant partners and 25 years of experience OpenTable part of Booking Holdings Inc. (NASDAQ: BKNG) is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most their team their guests and their bottom line while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. Youll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others and it defines our culture.

About the role:

The Onboarding Specialist (OBS) is responsible for the successful onboarding of our restaurant partners. Using a consultative approach the OBS will configure coordinate and deliver training to key staff on our Core Pro Basic and additional products. The Onboarding team is responsible for the end-to-end implementation of the onboarding process. We lead the restaurant from initial sale through configuration to initial training and go-live. All of this is done remotely using various tools and procedures designed to guide the restaurant through the process. The OBS is part of a global team charged with setting each restaurant up for success with OpenTable. They will be measured on the speed volume and quality of each implementation based on a set of goals and benchmarked against others in the team.

Responsibilities:

• Enthusiastically contact our restaurants and guide them through the onboarding process

• Work with our restaurant partners to configure the OpenTable system to their needs

• Deliver on-site training to some but not all restaurants in Manila

• Deliver zoom based training to restaurants in the entire APAC region

• Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations

• Provide administrative and coordinator functions related to Global Onboarding program including scheduling training activities content collection and software implementations

• Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget

• Work with internal partners to help develop and refine the Onboarding program

• Effectively handle a queue of restaurants to reduce time-to-onboarding

• Communicate status of tasks and the backlog to peers and a broader community

• Works closely with OpenTables Sales Customer Success Customer Support and Billing teams to eliminate customer pain points.

Required:

• Fluent English and comfortable to train and converse with restaurants in English.

• Ability to travel easily in the Manila metropolitan area

• Working laptop (MAC or PC)

• 1 years experience preferably in a support implementation or hospitality role

• Experience training non-technical customers on the use of software

• Understanding of restaurant operations a must with direct restaurant experience helpful

• Ability to make ethical decisions based on key facts in potentially ambiguous situations

• Proven ability to drive projects through to completion

• Ambitious to get things done with minimal supervision

• Good phone and tele-presence required for effective training and implementation

• University degree preferred

• Excellent organization documentation and time management skills

Benefits:

Benefits of this role will be discussed during the interview process.

Work Environment & Flexibility

At OpenTable we pride ourselves on fostering a global and dynamic work environment. As a team member with us you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours there will be instances where you are expected to manage communications - via calls Slack messages or emails - outside of regular working hours to effectively collaborate with international colleagues respond to restaurant partners and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

Were committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table so were building a team as dynamic as the diners and restaurants we serveand fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process or on the job were here to support you. Please reach out to your recruiter to request any accommodations.

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