Off-Platform Payment Operations Manager

Get to Know the Team

The Grab Financial Group (GFG) Payments Team oversees shapes and drives off-platform payment operations across the Grab ecosystem. The team operates at the intersection of payments strategy commercial execution stakeholder management and partner collections. We turn business priorities into practical operating plans scalable payment solutions and measurable outcomes while balancing partner experience commercial value operational control and regulatory requirements.

Get to Know the Role

As the Off-Platform Payment Operations Manager you will lead high-visibility payment strategies commercial execution and payment collection operations. You will connect payments transport/EV fleets strategic merchant partnerships and off-platform acquiring opportunities to ensure reliable and scalable execution across Grabs ecosystem.

The Critical Tasks You Will Perform

• Payment Strategy and Business Planning
  • Develop and execute payment strategies aligned with business priorities identifying opportunities to improve adoption transaction performance cost efficiency and monetization.
  • Translate business objectives into practical operating plans business cases and measurable outcomes for new payment use cases acceptance channels and growth opportunities.
  • Prepare performance reviews strategic recommendations and decision materials for executive leadership.
• Commercial Operations and Partner Management
  • Oversee end-to-end payment operations monitoring transaction success revenue costs settlement reconciliation and service reliability across banks acquirers and processors.
  • Evaluate partner economics pricing commercial terms and performance trends to surface trade-offs that improve business value.
  • Partner with Finance and Operations to enhance collections settlement accuracy and dispute management while establishing governance routines and escalation mechanisms.
• Fleet and Transport Ecosystem Integration
  • Connect payment flows with transport realities by supporting payment and operational initiatives for EV fleets transport operators and vehicle service providers.
  • Optimize payment collection billing reconciliation and settlement mechanisms tailored to fleet operating models (rentals charging maintenance deposits).
  • Lead cross-functional readiness and execution for new fleet EV transport or payment program rollouts.
• Process Automation and Governance
  • Identify operational gaps conduct root-cause analysis and drive issues to resolution.
  • Design and implement process automation initiatives to minimize manual effort reduce errors and accelerate turnaround times for unresolved exceptions.

Qualifications :

Essential Skills You Need

• Bachelors degree in Business Finance Economics Operations Engineering or a related discipline.
• At least 5 years of experience in payments fintech acquiring banking transport mobility or related industries.
• At least 5 years of experience spanning strategy commercial management business operations product operations fleet operations or program management.
• Strong analytical and problem-solving skills with a proven track record of converting data into actionable business insights.
• Demonstrated success in leading complex cross-functional initiatives and managing diverse internal and external stakeholders.
• Comfort navigating fast-paced environments ambiguity and shifting business priorities.

Additional Information :

Nice-to-Haves

• Direct experience with payment acquiring processing merchant acceptance e-wallets cards QR payments or alternative payment methods.
• Hands-on knowledge of payment flows collections settlement reconciliation disputes fraud and regulatory requirements.
• Background in EV operations fleet management mobility logistics or vehicle service ecosystems.
• Proven track record in operational process automation new market launches or scaling payment solutions.

Remote Work :

No

Employment Type :

Full-time