At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
The NICE AI Senior Consultant is responsible for the development testing and delivery of the NICE CXone AI software platform. This is a hands-on technical role for resources skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent Cognigy and Omilia software. Technical experience with various call center technologies including NICE CXone IVR/ACD VoIP Email SMS and Chat systems will be beneficial. Key responsibilities include the development of the NICE Cognigy and Proactive AI product and features unit testing code reviews resolving defects encountered during the QA cycle supporting the production environment and assisting other developers in a team environment.
What Youll Be Doing
Contact Center as a Service (CCaaS) software management and domain experience.
2 years of Cognigy Omilia or AI development
NICE CXone and CXone Studio Experience is helpful
Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio C# Java Script
Code and test projects.
Deliver high-quality software on time.
Attend meetings and training as required.
Work with system analysis and project management for the successful completion of a project.
4 years of ASP/.NET experience (C# XML Web Services etc.)
5 years Java Script experience
What You Bring to the Role
Bachelors degree in computer science IT or engineering preferred.
3 or more years experience in CCaaS and/or UC environments.
3 years of professional experience building and shipping ML or NLP systems including focus on LLM based or Generative AI solutions.
3 or more years of software development to include design custom and common coding (JavaScript Python Java C) and testing of real time systems.
Hands on with modern ML/LLM tooling like (PyTorch or TensorFlow; LangChain LangGraph vector databases such as Pinecone Azure AI Search FAISS) and AI Agents.
Experience with enterprise level CCaaS architecture for complex business needs.
Network infrastructure experience.
Team Player and the ability to mentor team members
Desire to work in a fast-paced environment.
#LI-IG1
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LI-RemotePhilippines
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.The NICE AI Senior Consultant is responsible for the development testing...
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
The NICE AI Senior Consultant is responsible for the development testing and delivery of the NICE CXone AI software platform. This is a hands-on technical role for resources skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent Cognigy and Omilia software. Technical experience with various call center technologies including NICE CXone IVR/ACD VoIP Email SMS and Chat systems will be beneficial. Key responsibilities include the development of the NICE Cognigy and Proactive AI product and features unit testing code reviews resolving defects encountered during the QA cycle supporting the production environment and assisting other developers in a team environment.
What Youll Be Doing
Contact Center as a Service (CCaaS) software management and domain experience.
2 years of Cognigy Omilia or AI development
NICE CXone and CXone Studio Experience is helpful
Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio C# Java Script
Code and test projects.
Deliver high-quality software on time.
Attend meetings and training as required.
Work with system analysis and project management for the successful completion of a project.
4 years of ASP/.NET experience (C# XML Web Services etc.)
5 years Java Script experience
What You Bring to the Role
Bachelors degree in computer science IT or engineering preferred.
3 or more years experience in CCaaS and/or UC environments.
3 years of professional experience building and shipping ML or NLP systems including focus on LLM based or Generative AI solutions.
3 or more years of software development to include design custom and common coding (JavaScript Python Java C) and testing of real time systems.
Hands on with modern ML/LLM tooling like (PyTorch or TensorFlow; LangChain LangGraph vector databases such as Pinecone Azure AI Search FAISS) and AI Agents.
Experience with enterprise level CCaaS architecture for complex business needs.
Network infrastructure experience.
Team Player and the ability to mentor team members
Desire to work in a fast-paced environment.
#LI-IG1
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LI-RemotePhilippines
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com
... View more
Job Location:
Monthly Salary:
Posted on:
Vacancies:
