Network Operations Engineer- Tier I

The Tier 1 Network Operations Engineer serves as the first line of support for client network environments responsible for monitoring incident management service request handling and change implementation across WAN LAN Wireless Firewall and Data center role ensures continuous service availability through proactive surveillance timely troubleshooting and effective coordination of maintenance and change activities. The engineer is expected to follow established procedures while maintaining high standards of accuracy responsiveness and documentation. The ideal candidate is customer-focused result-oriented and capable of thriving in a fast-paced dynamic and complex operational environment while collaborating effectively with cross-functional and global teams.

• Respond to events generated by network monitoring tools or reported incidents using documented procedures experience and guidance from senior engineers or leadership
• Create and manage incident tickets ensuring ownership and progression throughout the lifecycle
• Provide hands-on support across multiple technologies including routers switches load balancers firewalls and wireless devices
• Actively participate in technical bridge calls delivering clear concise and technically accurate input during incidents and escalations
• Utilize available tools to diagnose incidents and support team troubleshooting efforts
• Open track and follow up on vendor cases related to active incidents
• Perform routine maintenance and implement scheduled changes based on documented procedures
• Contribute to event/alert threshold tuning activities
• Ensure incidents and service requests are updated and resolved within SLA timelines
• Execute proper shift handovers with clear communication and complete documentation for continuity
• Create and update documentation including Knowledge Base (KB) articles runbooks and playbooks
• Provide constructive feedback to improve processes and operational efficiency
• Learn and adapt to new technologies through self-study peer collaboration and formal training
• Support the creation and implementation of operational procedures and changes
• Perform proactive and reactive monitoring using tools such as SevOne Splunk nGenius Netcool LogicMonitor Forward Networks ClearPass and ThousandEyes
• Collaborate with internal teams and external vendors to validate issues and drive resolution
• Communicate technical information effectively to both technical and non-technical audiences
• Troubleshoot network issues across a wide range of technologies with speed and accuracy
• Ensure work is delivered accurately and within SLA commitments

Required:
Must have active CCNA (Cisco Certified Network Associate) certification. Any active CCNA level certification will be considered.
2 to 3 years experience in network engineering role. 2 years of solid work experience supporting Network Operations is required.
A bachelors degree (or more) in Engineering Computer Science Information Technology or a related field.
Strong understanding of the Network OSI model and TCP/IP Protocol Suite
Solid understanding of IP Networking technologies (IPV4 and Theoretical IPV6)
Strong knowledge of TCP/IP dynamic routing protocols (BGP ISIS OSPF and EIGRP)
Familiarity with network operating systems such as : Cisco IOS IOS-XR IOS-XE NX-OS PANOS and F5 Big IP
Knowledge and experience with network device platforms such as Cisco (Catalyst ISR ASR Nexus) Enterprise Wireless network platforms (Cisco and Aruba) Palo Alto (Midrange Enterprise Data Center Cloud NGFW and Management Platforms) and F5 (BIG-IP iSeries Viprion LTM DNS and APM)
Knowledge and experience working with different enterprise data circuit types such as MPLS (Multi-Protocol Label Switching) P2P Internet DWDM (Fiber-optic) Metro Ethernet and SD-WAN
Concrete knowledge and skills in LAN technologies such as VLAN STP VTP FHRP (HSRP/VRRP/GLBP) and EtherChannel/Port-channel
Strong knowledge and experience with network virtualization and segmentation: VLAN VPN VRF VXLAN SDN and SD-WAN
Extensive knowledge of network technologies such as Logical Overlays QOS ACLs Multicast Unicast and Anycast
Proficient with MS Office applications (such as Visio Word Excel Outlook Teams SharePoint and PowerPoint) and good documentation skills for processes and procedures (creating KBs Runbooks and network diagrams)
Strong documentation skills for KBs Runbooks SOPs and diagrams
High confidence communicating on technical bridge calls
Strong written and verbal communication skills able to explain complex technical topics to diverse audiences
Ability to work well independently and collaboratively across cultures and technical disciplines
Solid experience coordinating with vendors to drive incident resolution and SLA compliance

Preferred:
Knowledge and experience with network monitoring and analytics tools: SevOne Splunk nGenius Netcool Logic Monitor Forward Networks HPE Aruba ClearPass Thousand Eyes
Knowledge and understanding of scripting languages and automation: Python Perl Bash PowerShell
Possess knowledge and experience with ServiceNow or similar ITSM platforms
Experience managing or configuring cloud networking: AWS Azure and GCP
Proficiency with network troubleshooting tools: Wireshark tcpdump NetFlow and Syslog
Knowledge and understanding of Unix/Linux systems
Knowledge and experience of NX-OS Data Center technologies and automation including: VDC vPC FabricPath Fabric Extender (FEX) VXLAN VTEP and NDFC
Good understanding and hands-on experience with F5 Big-IP including: vCMP LTM GTM/DNS and APM
Knowledge and experience with Firewalls (Palo Alto Cisco ASA Juniper SRX)
Experience with terminal servers and OOB access (Opengear ION DIGI)
Knowledge of DNS DHCP IPAM
Knowledgeable in performing TCP/IP Network traces/packet captures with solid experience interpreting results

• Compressed workweek
• Hybrid work set-up
• Limited requirements for on-call support
• Rotation work schedule
• Collaborative competitive and challenging work environment
• Comfortable and visually appealing workspace

Candidates from Manila and Cebu are welcome to apply.

Manila Office - Two Ecom Center Mall of Asia Business Complex

Cebu Office - Lexmark Plaza