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Network Head

Job Location:

Makati City - Philippines

Monthly Salary: Not provided by the employer

Posted: 28 October 2026 (15 hours ago)

Application Deadline: 25 January 2027

Vacancies: 1 Vacancy

Key Responsibilities

24/7 NOC & Operational Leadership

Team Leadership & Scale: Direct mentor and manage a team of 7 monitoring specialists and engineers operating within a 24/7 NOC framework.
Shift & Escalation Management: Oversee shift scheduling operational rosters and incident response workflows serving as the senior escalation point for critical performance degradations.
Operational Standards: Maintain standard operating procedures (SOPs) drive ITIL-aligned service management and foster continuous learning within the team.

APM Dashboarding & Telemetry Optimization

Tool Configuration: Drive hands-on design tweaking and custom creation of real-time monitoring dashboards and alerting logic using Dynatrace and SolarWinds.
Proactive Monitoring: Establish performance thresholds Service Level Objectives (SLOs) and baseline metrics across infrastructure network and software environments.
Trend & Capacity Analysis: Perform capacity planning anomaly detection and root-cause analysis to prevent outages before end-user disruption occurs.

Strategic Communication & Governance

Executive Reporting: Translate complex telemetry performance data and system outages into clear business-impact assessments for executive stakeholders.
Cross-Functional Collaboration: Partner with software engineering infrastructure and vendor teams to drive performance optimization and architecture alignment.

Requirements

Education & Accreditations

Education: Bachelors degree in Computer Science Information Technology Engineering or a related field.
ITIL Framework: Practical experience with ITIL v3 or v4 service management processes (certification is desirable but not mandatory).

Leadership & NOC Experience

Team Management: Proven track record leading technical engineering or operations teams of 7 or more direct reports.
24/7 Operations: Direct experience managing Network Operations Center (NOC) facilities or high-availability 24/7 production monitoring environments.

Technical Tooling Mastery

Core APM / NOC Platforms: Mandatory hands-on experience with Dynatrace and/or SolarWinds (NPM APM custom metrics).
Dashboarding & Alerting: Verified hands-on capability in building tweaking and customizing real-time operational dashboards and alert rules.

Core Competencies & Personal Attributes

Communication: Outstanding oral and written communication skills; confident in expressing technical opinions and advocating for operational improvements.
Balanced Leadership: Demonstrates strong interpersonal balancea collaborative follower of enterprise direction and an empowering leader for technical teams.

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