Navigator Support Analyst | Hybrid

THIS ROLE

Support the Business Architecture & Solution Design team in managing a global planning and resource management platform by providing day-to-day operational support to international stakeholders ensuring adherence to global standards troubleshooting issues and identifying effective business solutions. Assist with root cause analysis platform maintenance checklist template management data updates and documentation development including test scripts and user guides. Additionally manage BAU mailbox requests and incidents end-to-end while maintaining service quality timely delivery and accurate reporting through weekly statistics and performance tracking.

WHAT YOU WILL DO

• You will manage BAU requests queries and incidents end-to-end ensuring timely resolution and compliance with business SLAs.
• You will investigate operational issues identify root causes evaluate improvement opportunities and recommend effective business solutions.
• You will design standardize maintain and continuously enhance checklist management processes in collaboration with global stakeholders.
• You will support solution delivery by defining UAT requirements leveraging Azure DevOps and partnering with developers to implement and test enhancements.
• You will drive user adoption through clear communication training ongoing support and continuous process improvement while addressing risks concerns and change impacts.

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications level of experience and skills profile
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance
• Annual leave: All our employees are entitled to 26 days paid leave (subject to change due to the job level of the position)
• Hybrid working arrangement: We recognize the value of working flexibly and are keen to ensure all employees enjoy an excellent work-life blend. As such we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training tools and development plan to grow and improve your skills every day

Qualifications :

ABOUT YOU

• You have 4 years of application support or implementation experience and thrive in fast-paced globally distributed environments.
• You demonstrate strong organizational prioritization communication and stakeholder management skills when working with subject matter experts managers customers and suppliers.
• You apply strong analytical and problem-solving abilities to identify challenges determine root causes and provide informed business recommendations.
• You leverage technical expertise in Microsoft Excel Word PowerPoint Visio requirements documentation mock-up creation and Agile ways of working.
• You proactively learn new tools and processes support evolving business needs build subject matter expertise and utilize Azure DevOps and product development best practices where applicable.

Additional Information :

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.  

There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6500 employees - from 94 nationalities across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

Were committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success lead to our sustainability and success. Were emotionally invested in our clients right from the beginning.  

Remote Work :

No

Employment Type :

Full-time