Multilingual Helpdesk Technician (German Speaking)
Job Location:
Job Location:
Pasay - Philippines
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
6 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
- Provide professional end-user support via telephone email or web submits.
- Provide restorative or maintenance actions to resolve end-user problems.
- Responds to end-user problems based on standard procedures.
- Track incidents and calls including but not limited to entering data into the database timely and accurately.
- Ticket Dispatcher - Responsible in distributing tickets in the queue and checking ageing tickets.
- Process P1/P2 tickets - Issue that needs immediate assistance
- Bachelors degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Required skill(s):
- Basic hardware knowledge
- Basic software knowledge
- Basic networking
- Average written and spoken communication skills in one or more languages including but not limited to English and German.
- Able and willing to take several calls a day when necessary.
- Familiarity andgood working knowledge in PC hardware andsoftware troubleshooting.
- Prior Software Application support (e.g. Outlook etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Shift flexibility and schedule adherence are required for the position.
#LI-RT1 #LI-REMOTE
Required Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
