Modern Work (M365) Consultant | AU | WFH
Job Location:
National Capital Region - Philippines
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Provide ongoing support and technical administration across client Microsoft 365 environments.
- Monitor maintain and enhance Microsoft 365 platforms to ensure stability performance security and usability.
- Respond to service requests incidents and escalations in accordance with managed services processes and SLAs.
- Troubleshoot and resolve issues relating to SharePoint Online Microsoft Teams Power Platform and related Microsoft 365 technologies.
- Configure administer and implement minor platform enhancements based on customer requirements.
- Deliver proactive recommendations to improve governance security adoption information architecture and operational efficiency.
- Support controlled changes platform updates and service improvements across customer environments.
- Assist with smaller-scale migration activities remediation work and post-migration support as required.
- Support and troubleshoot forms workflows automations and integrations built within Microsoft 365 solutions.
- Contribute to documentation knowledge bases runbooks and support procedures.
- Collaborate with customer stakeholders and internal teams to understand priorities manage expectations and deliver ongoing value.
- Identify opportunities for service uplift automation optimisation and continuous improvement.
- Strong communication and interpersonal skills with the ability to explain technical concepts clearly to non- technical stakeholders
- Ability to build trusted long-term relationships with customers through responsive high-quality support and advice
- Strong stakeholder engagement skills across a range of organisational levels including operational teams business users and executives
- Proven ability to manage competing priorities across multiple customers requests and support activities
- A proactive and customer-focused mindset with a strong commitment to service quality and continuous improvement
- Comfortable working collaboratively with internal delivery support and account teams
- Strong problem-solving skills with the ability to investigate issues thoroughly and deliver practical sustainable outcomes
- Proven commercial experience supporting and administering Microsoft 365 environments.
- Strong hands-on experience with: SharePoint Online; Microsoft Teams; Power Platform (Power Apps Power Automate Power Platform administration); Microsoft 365 collaboration and productivity tools.
- Experience troubleshooting and supporting Microsoft 365-based solutions workflows forms automations and integrations.
- Solid understanding of Microsoft 365 governance administration and platform best practices.
- Exposure to Microsoft security and identity services including Microsoft Entra ID access management and Microsoft security capabilities.
- Experience managing incidents requests and technical issues in a customer-facing environment.
- Strong problem-solving and analytical skills with the ability to deliver practical and sustainable outcomes.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Ability to manage competing priorities across multiple customers and workstreams.
- Previous experience working within a Managed Services Provider (MSP) or managed services environment.
- Experience supporting multiple clients and customer environments simultaneously.
- Exposure to Microsoft Viva Engage collaboration solutions and enterprise communication platforms.
- Familiarity with Microsoft Copilot and its integration within the Microsoft 365 ecosystem.
- Experience with ShareGate AvePoint Fly or similar migration tools.
- Previous consulting professional services or customer-facing technical advisory experience.
- HMO Dental and Life Insurance for you and one free dependent from day one (with option to enroll more)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more
Required Skills:
What You Bring Were looking for someone who: Strong communication and interpersonal skills with the ability to explain technical concepts clearly to non- technical stakeholders Ability to build trusted long-term relationships with customers through responsive high-quality support and advice Strong stakeholder engagement skills across a range of organisational levels including operational teams business users and executives Proven ability to manage competing priorities across multiple customers requests and support activities A proactive and customer-focused mindset with a strong commitment to service quality and continuous improvement Comfortable working collaboratively with internal delivery support and account teams Strong problem-solving skills with the ability to investigate issues thoroughly and deliver practical sustainable outcomes Essential Technical Expertise: Proven commercial experience supporting and administering Microsoft 365 environments. Strong hands-on experience with: SharePoint Online; Microsoft Teams; Power Platform (Power Apps Power Automate Power Platform administration); Microsoft 365 collaboration and productivity tools. Experience troubleshooting and supporting Microsoft 365-based solutions workflows forms automations and integrations. Solid understanding of Microsoft 365 governance administration and platform best practices. Exposure to Microsoft security and identity services including Microsoft Entra ID access management and Microsoft security capabilities. Experience managing incidents requests and technical issues in a customer-facing environment. Strong problem-solving and analytical skills with the ability to deliver practical and sustainable outcomes. Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders. Ability to manage competing priorities across multiple customers and workstreams. Highly Desirable Previous experience working within a Managed Services Provider (MSP) or managed services environment. Experience supporting multiple clients and customer environments simultaneously. Exposure to Microsoft Viva Engage collaboration solutions and enterprise communication platforms. Familiarity with Microsoft Copilot and its integration within the Microsoft 365 ecosystem. Experience with ShareGate AvePoint Fly or similar migration tools. Previous consulting professional services or customer-facing technical advisory experience.
Required Education:
Bachelors Degree
