Mid Market Customer Growth Executive

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What this role is all about

As a Mid-Market Customer Growth Executive you will focus on driving client satisfaction retention and business growth by managing and developing relationships with mid-market customers. This entry-level role in Customer Growth is centered on achieving commercial results through effective client management and close collaboration with internal teams. You will act as a key point of contact for clients balancing business performance operational excellence and long-term partnership building. Your work will directly contribute to Infobips growth by expanding existing accounts and maximizing customer value.

What youll do

• Build and maintain strong client relationships through regular meetings business reviews strategic discussions and competitive positioning

• Act as the focal point for clients by managing business and technical expectations coordinating internal teams and sharing feedback with Product teams

• Meet and exceed KPIs related to gross profit cross-sell opportunities and account expansion within existing customers

• Collaborate closely with Customer Success to ensure alignment for current and future SaaS business

• Ensure proper account setup by working with technical teams on account creation route management and content filtration

• Monitor and minimize account health risks in collaboration with Revenue Assurance including financial collections and netting

• Analyze and forecast client traffic to drive growth minimize losses and maximize revenue

What makes you a strong fit

• At least 3 years of experience in B2B mid-market or SME roles such as account management customer success client relations professional services consultancy or business development

• Exposure to CPaaS SaaS or similar technology-driven platforms is advatageous

• Educational background in computer science engineering or another IT-related field is a plus

• Outstanding professional communication skills in English both written and spoken

• Strong administrative analytical and organizational skills with a systematic approach to problem-solving

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.