Microsoft Technology Associate Sales
Makati City - Philippines
Job Summary
Act as a trusted point of contact for customer questions across EA CSP and other Microsoft programs.
Provide guidance on program rules acquisition vehicles and entitlements.
Research and resolve customer scenarios escalating complex issues to the MTS when needed.
Agreement Management
Partner with the MTS to proactively manage EA milestones (true-ups renewals reconciliations billing timelines).
Support CSP monthly/annual billing reconciliation ensuring accuracy and entitlement alignment.
Prepare licensing workbooks quotes renewal documentation and reservation tracking.
Ensure licensing changes are accurately documented and communicated to customers and account teams.
Sales & MTS Support
Handle licensing operations and administrative tasks to allow the MTS to focus on strategic growth opportunities.
Join customer calls to address licensing-related questions in real time.
Build licensing summaries and consumption reports for use in customer reviews and roadmap sessions.
Identify potential upsell and cross-sell opportunities based on licensing data (e.g. Copilot Security Azure Reservations).
Future Projects & Roadmapping
Contribute to customer success plans by aligning licensing execution with technology adoption roadmaps.
Collaborate with Customer Success Managers (CSMs) Architects and MTSs to ensure licensing execution supports Modern Work Azure AI and Security initiatives.
Internal & Partner Collaboration
Train account teams on licensing programs updates and best practices.
Leverage Microsoft programs incentives and funding to maximize customer value.
Maintain strong relationships with Microsoft partner teams to align on co-sell execution.
13 years in technology sales inside sales customer success or licensing advisory.
Familiarity with Microsoft licensing programs (EA CSP M365 Azure) preferred.
Strong communication analytical and relationship-building skills.
Ability to manage a high volume of accounts with precision and customer care.