Mgr, Commercial Operations

Job Overview

Responsible for the endtoend execution and management of incentive compensation and Commercial Operations activities within the Global Commercial Solutions (CS) organization. This role owns global Commercial Operations KPIs partners with country and global teams to drive performance improvement and ensures the consistent application of IQVIA best practices and policies.

The Manager Commercial Operations provides subjectmatter expertise on incentive compensation programs including plan setup validation calculation reporting and governance. The role supports critical operational processes through detailed analysis reporting and platform enablement with a strong focus on accuracy data integrity timeliness and confidentiality.

Essential Functions

Sales Incentives

• Own endtoend incentive compensation execution including plan setup validation calculation approvals coordination and payroll communication
• Ensure incentive plans and programs comply with company policies governance standards and audit requirements
• Support the timely and accurate administration of incentive compensation cycles across assigned global Commercial Solutions teams
• Partner with global regional and country teams to support compliant execution of sales incentive programs and contribute to the ongoing evolution of incentive strategies aligned with Global Commercial Solutions gotomarket objectives.
• Prepare and deliver standardized reports and KPIs for sales leadership finance and senior stakeholders
• Support the global expansion stabilization and optimization of the incentive technology platform

Reporting

• Execute regular and adhoc reporting and analysis on Commercial Operations metrics and sales performance
• Support the maintenance and continuous improvement of global sales performance trackers and dashboards with a focus on data quality and usability
• Partner with technical finance and business teams to automate reporting and tracking processes improving scalability and data reliability

Commercial Operations

• Enable global Commercial Operations KPIs through ongoing performance monitoring and analysis partnering with country and regional teams to identify issues and drive performance improvements
• Identify issues and trends and work with stakeholders to progress action plans addressing operational gaps
• Manage and govern Commercial Operations documentation and collaboration spaces (e.g. SharePoint) ensuring data accuracy and controlled access

Operational excellence

• Support operational excellence and transformation initiatives through detailed data analysis insight generation and performance tracking
• Contribute to process improvement standardization and tooling initiatives (e.g. Enterprise Pricing Initiative) supporting the transition from manual to scalable solutions

Qualifications

• Bachelors degree required
• 4 years of relevant experience in Commercial Operations Sales Operations Finance or Incentive Compensation
• Demonstrated experience managing complex endtoend operational processes with high accuracy confidentiality and timeliness requirements.
• Strong analytical skills with high attention to detail
• Excellent problemsolving judgment and decisionmaking capabilities in complex and highrisk scenarios
• Ability to work effectively in a global matrixed and multicultural environment
• Strong communication skills with the ability to engage confidently with senior stakeholders
• High level of integrity discretion autonomy and accountability
• Proficiency in Microsoft Office tools (Excel PowerPoint Outlook Teams Word etc.)
• Experience with incentive compensation platforms strongly preferred
• Experience building dashboards and data visualizations is a plus
• Amenable to work on Night shift schedule with some flexibility to work on earlier schedule if necessary
• Amenable to work on Hybrid set up

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.