Medical Virtual Assistant (Billing & Administrative Specialist)

This is a remote position.

Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Billing & Administrative Specialist) on behalf of our client a well-established physical therapy practice in Florida with a national reputation for excellence in pelvic health care.

This role is primarily focused on medical billing and revenue cycle support while also assisting with administrative tasks patient communication and scheduling as needed. The ideal candidate is highly organized detail-oriented and experienced in billing systems with the ability to support operations and adapt to evolving workflows.

Our client is a long-standing leader in pelvic health physical therapy recognized for their expertise innovation and compassionate approach to care. They provide:

• One-on-one hands-on treatment
  

• State-of-the-art biofeedback services
  

• A discreet respectful and welcoming patient experience
  

• Efficient effective and patient-centered care
  

Their culture is friendly professional and deeply rooted in trust and respect. Every interaction is designed to make patients feel supported informed and comfortable.

Medical Billing & Revenue Cycle (Primary Focus)

• Submit insurance claims accurately and in a timely manner
  

• Post payments and ensure proper allocation within the system
  

• Follow up on unpaid or denied claims and resolve issues promptly
  

• Update payer information including adding new providers and credentialing support (e.g. CAQH Medicare)
  

• Send patient statements through an external platform
  

• Accept and process patient payments ensuring accurate posting
  

• Maintain accurate billing records and ensure data integrity
  

• Navigate and manage billing workflows within WebPT and Therabill
  

• Adapt to new systems as needed and quickly learn new platforms
  

Administrative & Data Entry Support

• Maintain accurate and up-to-date patient records
  

• Handle data entry across billing scheduling and patient systems
  

• Enter and manage patient programs/subscriptions in external platforms
  

• Assist in maintaining organized documentation and workflows
  

• Support operational improvements including SOP creation and documentation
  

Patient Scheduling & Front Desk Support (Secondary)

• Assist with scheduling appointments and managing calendars as needed
  

• Support waitlist management and appointment coordination
  

• Coordinate with clinical staff to ensure schedule accuracy
  

• Answer phone calls and respond to patient inquiries professionally
  

• Provide support for patient questions related to scheduling billing and services
  

• Communicate clearly and empathetically with patients
  

• WebPT (EMR)
  

• Therabill
  

• Microsoft Office & Excel
  

• Google Workspace
  

• Adobe
  

• Zoomv
  

• Prior experience in medical billing and revenue cycle management
  

• Experience with claim submission payment posting and insurance follow-ups
  

• Familiarity with credentialing processes (e.g. CAQH Medicare) is a plus
  

• Experience with WebPT Therabill or similar systems preferred
  

• Strong data entry and documentation skills
  

• Excellent attention to detail and accuracy
  

• Strong organizational and time management skills
  

• Comfortable handling both billing and patient-facing responsibilities
  

• Strong written and verbal communication skills
  

• Ability to learn new systems and adapt to changing processes
  

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the globe.