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Medical Associate L1
Job Location:
Job Location:
Cebu - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
10 August 2026 (9 hours ago)
Posted:
Application Deadline:
7 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Mandatory Skills: Member Enrollment(Payer). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
Key Responsibilities
- Handle inbound and outbound healthcare-related calls in compliance with established quality standards policies and procedures
- Deliver exceptional customer service and ensure a positive customer experience during each interaction
- Address member queries concerns and complaints ensuring firstcall resolution whenever possible
- Accurately document all customer interactions and case details in relevant systems
- Escalate complex cases to appropriate teams following defined protocols
- Maintain strict adherence to all company policies procedures and compliance requirements including Information Security Management Systems (ISMS)
- Safeguard the confidentiality and security of all customer member and company information
Roles and Responsibilities:
- Handle inbound and outbound calls according to defined quality standards policies and procedures
- Deliver excellent customer service and ensure customer satisfaction in all calls
- Ensure accurate documentation of each call
- Attend to customer queries concerns and complaints and provide first time call resolution
- Escalate calls to proper parties following proper protocols
- Ensure compliance to all company policies and procedures
- Keep oneself updated aware of and compliant to all Company policies and procedures which include Information Security Management Systems
- Keep all company information which includes customer information confidential and secured
- Training and Continuous Development
- Build and maintain operational capability to support service excellence and client satisfaction
- Participate in product and process training to remain updated on system enhancements policy changes and client requirements
- Enroll in productspecific and mandatory trainings as recommended by the client or organization
- Collaborate with team leaders to identify training needs and improvement opportunities
- Continuously update job knowledge through selflearning initiatives and professional development activities
Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback |
| 2 | Self- Management | Productivity efficiency absenteeism Training Hours No of technical training completed |
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
