Medical Associate

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

College Graduate Contact Center Experience of 0-1 Years in US Healthcare Operations

Good communication skills Grammar Punctuation and Spellings (R W S)

Able to accept ownership for effectively solving customer (patient) issues complaints and inquiries keeping customer satisfaction at the core.

Good speaking skills over the telephone Voice skills

Good writing and comprehension skills

Excellent interpersonal and customer service skills

Ability to explain technical issues to technical and nontechnical employees and customers

Proficient with or the ability to quickly learn an array of process and product changes

Technical skills:

Basic of MS office tools outlook internet

Basic working knowledge on computer

Behavioral Skills:

Highly self-motivated to deliver superior customer experience

High energy level and personal resilience

Integrity and desire to comply with all legal and moral standards

Service and quality oriented as well as customer focused

a. Inbound and outbound call handling

b. Access Medusind PMS(s)

c. Customer inquiries support and issue resolution

patient payments queries

open balance upon patient request

predesigned discount offers if requested

of payments made online

patient issue with making payments online

patient credit cards on secure online portal for patient

payments to close their open bills

PMS(s) pertaining to insurance or address change

patient statement related disputes

FAQs any insurance or clinic related clarifications

d. Capability to be able to transfer calls to Medusind Inc. for level II escalation

reasons