Med Info Assoc I

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific team youll discover impactful work innovative thinking and a culture dedicated to working the right way for the right reasons - with the customer always top of mind. The work we do matters like helping customers find cures for cancer protecting the environment making sure our food is safe and delivering COVID-19 solutions.

As the world leader in serving science with the largest investment in R&D in the industry our colleagues are empowered to realize their full potential as part of a fast-growing global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.

Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients healthcare providers and stakeholders. We manage medical information inquiries document adverse events and product complaints support product launches and help customers set up successful medical communications operations in a complex global environment.

• Office Location: Seven/NEO Building Bonifacio Global City Taguig City Philippines

• Work Setting: Hybrid; 1 to 3 days a week on-site (after training period)

• Training Period: Depending on your assigned program training may span 10 to 16 weeks and you will be required to report on-site 5 days a week during this time.
  

Discover Impactful Work:

As Medical Information Associate your primary responsibility is to respond accurately and professionally to technical and medical information inquiries received via phone email internet or mail in reference topharmaceutical or device products and processing fulfillments and providing clinicaltrial information or after-hours on-call support.

• Analyzes callers questions to formulate an accurate and concise response using client approved resources and records inquiries and interactions in the appropriate databases following organizational client and regulatory guidelines.

• Identifies records and triages adverse events and product complaints according to organizational client and regulatory guidelines and provides additional support (including follow-up) as needed.

• Maintains detailed knowledge of project and corporate policies and procedures including client products SOPs protocols GCPs and applicable regulatory requirements.

• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed researches medical literature and drafts responses for such inquiries

• Bachelors Degree Graduate in any Life Science or Healthcare related Courses (i.e. Pharmacy Nursing Medical Technology Biology etc.)

• Fresh Graduates are welcome to apply.

• Previous experience that provides the knowledge skills and abilities to perform the job (comparable to 0 to 2 years).

• Previous experience in medical information services patient or healthcare professional interaction and/or contact center customer support is preferred and considered an advantage.

• Some countries may require a health care professional degree or medical information experience.

• Excellent verbal and written communication skills

• Excellent English language skills (comprehension speaking reading and writing); Fluency skills in a second language may be required

• Proficient computer and keyboarding skills

• Good interpersonal skills

• Ability to work independently as well as part of a team.

• Ability to interpret client provided complex medical and technical information

• Organizational and time management skills

• Ability to maintain a positive and professional demeanor in meaningful circumstances

Thermo Fisher Scientific values the health and well-being of our employees. We support and encourage individuals to build a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Ability to access and use a variety of computer software developed both in-house and off-the-shelf

• Ability to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences

• Frequently interacts with others to acquire or relate information to diverse groups.

• Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentration

• Constant interaction with clients/associates required

• Daily exposure to high pressure intense concentration needed

• Rotating shifts may be required.

We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!