The role is responsible for processing routine and standard transactions while ensuring accuracy timeliness and a high level of service to both internal and external stakeholders. The individual will maintain transaction records coordinate with various business partners to resolve inquiries and escalations and support the continuous improvement of operational processes. This position requires strong attention to detail sound judgment in handling semi-complex issues and the ability to effectively prioritize work in a fast-paced environment.
Position Responsibilities:
Processing all routine and standard transactions
Maintains accurate records of transactions to interact effectively with distribution channels and/or clients.
Partner with Contact Centre Advisory Support Managers and Vendor (FCC) for escalated issue resolution
Communicate with internal and external partners to ensure requests and transactions are processed in a timely manner
Assist with the documentation of internal and external processes
Identifies and solves most basic and some complex problems based on an understanding of the customers needs using investigation and established guidelines
Recognizes the need to escalate complex cases
Prioritizes departmental work to accommodate fluctuating or unplanned work
Understands the implications of action or inaction and makes appropriate decisions on semi- complex issues.
Required Qualifications:
Bachelors degree in Business Administration Finance Economics or any related course
At least 2-3 year/s relevant professional experience preferably in Investment/Wealth Securities or similar industry. BPO/Shared Service experience would be an asset due to our collaboration with multi-national teams
Amenable to work on a night shift work schedule and hybrid work sect up of 3x a week onsite.
Advance Proficiency in MS Office Suite Outlook and Teams
Excellent communications skills (verbal and written) in English
Client-centric exposure
Analytical research and problem solving skills
Exposure and understanding of Investment and Wealth Products
Interpersonal skills to interact with establish relationships with the Business Units.
Time management skills with the ability to be flexible to changing
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Hybrid
Required Experience:
IC
The role is responsible for processing routine and standard transactions while ensuring accuracy timeliness and a high level of service to both internal and external stakeholders. The individual will maintain transaction records coordinate with various business partners to resolve inquiries and esca...
The role is responsible for processing routine and standard transactions while ensuring accuracy timeliness and a high level of service to both internal and external stakeholders. The individual will maintain transaction records coordinate with various business partners to resolve inquiries and escalations and support the continuous improvement of operational processes. This position requires strong attention to detail sound judgment in handling semi-complex issues and the ability to effectively prioritize work in a fast-paced environment.
Position Responsibilities:
Processing all routine and standard transactions
Maintains accurate records of transactions to interact effectively with distribution channels and/or clients.
Partner with Contact Centre Advisory Support Managers and Vendor (FCC) for escalated issue resolution
Communicate with internal and external partners to ensure requests and transactions are processed in a timely manner
Assist with the documentation of internal and external processes
Identifies and solves most basic and some complex problems based on an understanding of the customers needs using investigation and established guidelines
Recognizes the need to escalate complex cases
Prioritizes departmental work to accommodate fluctuating or unplanned work
Understands the implications of action or inaction and makes appropriate decisions on semi- complex issues.
Required Qualifications:
Bachelors degree in Business Administration Finance Economics or any related course
At least 2-3 year/s relevant professional experience preferably in Investment/Wealth Securities or similar industry. BPO/Shared Service experience would be an asset due to our collaboration with multi-national teams
Amenable to work on a night shift work schedule and hybrid work sect up of 3x a week onsite.
Advance Proficiency in MS Office Suite Outlook and Teams
Excellent communications skills (verbal and written) in English
Client-centric exposure
Analytical research and problem solving skills
Exposure and understanding of Investment and Wealth Products
Interpersonal skills to interact with establish relationships with the Business Units.
Time management skills with the ability to be flexible to changing
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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