Manila Change Management Procedure Writer

• Create update and refine strategic policy and procedure documentation in defined templates
• Analyze and structure content using a set of guiding principles to present information in a manner that allows users to easily find and understand the details they need
• Engage with all levels of management and subject matter experts to ensure accuracy and completeness of information or obtain approvals
• Identifying cross-team impacts and communicating needs as appropriate to peers and superiors to ensure alignment and collaboration across all levels
• Managing and prioritizing work to best service internal customers

• Exceptional written and verbal communication skills to translate complex operational and technical concepts into clear and concise procedures and effectively facilitate working sessions and communicate with stakeholders.
• Demonstrated analytical capability and meticulous attention to detail to deconstruct end-to-end processes identify gaps and produce accurate compliant documentation.
• Strong prioritization planning and organizational skills to manage competing deadlines maintain version control and deliver multiple procedure updates concurrently in a fast-paced environment.
• Proven stakeholder management and problem-solving skills to partner across functions ask probing questions drive alignment and build trust with process owners and reviewers.

• Self-motivation accountability and a collaborative mindset to work independently with minimal oversight while contributing effectively within a team and proactively escalating risks or blockers.

Preferred qualifications capabilities and skills:

• Proficiency with Microsoft Office (Word Excel and PowerPoint) a plus
• Bachelors degree in Journalism Communications English or a related field (preferred) or equivalent practical experience in procedure/technical writing or knowledge management.