Mandarin KYC Operations Manager (Davao)

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Fraud Investigations & Regulatory Enforcement (FIRE)

Management Level

Manager

Job Description & Summary

Role Summary:



The KYC Operations Manager Mandarin is accountable for the operational performance quality scalability and governance of assigned KYC engagements supporting Mandarin-speaking jurisdictions.



This role provides leadership across people process risk and delivery management while serving as a key point of contact for internal and client stakeholders.



The successful candidate will drive operational excellence oversee delivery performance manage risks and escalations and support the growth of FCUs multilingual KYC capabilities.

Key Responsibilities:

Operational Ownership

• Own end-to-end delivery performance across assigned KYC engagements
• Establish operational direction delivery priorities and performance expectations
• Monitor productivity quality turnaround times and risk indicators
• Ensure achievement of client service levels and contractual commitments
• Anticipate operational risks and implement mitigation strategies

Leadership & People Management

• Lead coach and develop Team Leaders and KYC professionals
• Drive accountability performance management and talent development
• Support workforce planning hiring onboarding and succession planning
• Foster a culture of quality compliance and continuous improvement

Governance Risk & Quality

• Ensure compliance with regulatory requirements internal controls and client expectations
• Oversee quality management frameworks and remediation activities
• Drive root cause analysis and implementation of corrective actions
• Maintain governance standards escalation management and operational discipline

Client & Stakeholder Management

• Act as a key operational contact for internal and external stakeholders
• Engage with Mandarin-speaking stakeholders and support client discussions where required
• Provide operational reporting performance insights and recommendations
• Support business reviews audits and regulatory examinations

Continuous Improvement & Scale

• Drive process optimization and operational efficiency initiatives
• Support implementation of new operating models controls and technologies
• Contribute to the expansion of FCUs Mandarin-speaking delivery capability
• Support transition onboarding and scaling of new engagements

What We Are Looking For:

• Bachelors degree in Accounting Finance Business Economics or a related field
• Professional proficiency in Mandarin Chinese including the ability to read write and communicate effectively in Traditional Chinese
• Professional fluency in English
• 8 years of experience in KYC AML Financial Crime Compliance Operations or related financial services functions
• At least 3 years of people leadership or operations management experience
• Proven experience managing KYC operations client delivery and performance metrics
• Strong understanding of Customer Due Diligence (CDD) Enhanced Due Diligence (EDD) KYC regulatory requirements and operational controls
• Experience managing quality governance and operational risk frameworks
• Strong stakeholder management and client-facing experience

Certifications & Training (Advantage)

• CAMS ICA or other AML/KYC-related certifications
• Leadership or people management training
• Lean Six Sigma Agile PMP or project management certifications

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Anti-Bribery Anti-Money Laundering Compliance Business Ethics Coaching and Feedback Code of Ethics Communication Compliance and Governance Compliance and Standards Compliance Auditing Compliance Frameworks Compliance Program Implementation Compliance Reporting Compliance Review Compliance Risk Assessment Compliance Training Controls Compliance Creativity Cybersecurity Risk Management Data Analysis and Interpretation Data Protection Management (DPM) Disability Support 35 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

Yes

Job Posting End Date