Mandarin Bi-lingual Tele-Interviewer

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

Tele-Interview team are trained professionals who conduct inbound and outbound calls in order to collect personal and health-related information from the proposed insured(s) to complete an application for life or critical illness insurance.

Qualifiers: All employees with the following qualifications

• Minimum Band: 4A
• Bachelors degree (any medical or health allied course)
• At least two years contact center experience
• Previous related work experience must be in Insurance Healthcare or Financial services in a BPO setting
• Capable of working in a structured and tactical management operating system
• Proficient Mandarin/English communication skills(verbal and written)
• Strong team player / team building skills

Additional Criteria/ Information

• Based on business requirements the organization will reserve the right to make any decisions pertaining to role tasks of the short-listed candidates and requirements of the IJP etc.
• Must be Work from Home enabled and with stable internet connection (at least 25mbps)
• Selected candidates to remain part of the team for minimum of 12 months and will not be eligible to apply to another IJP during this period. Scorecards from previous months will be considered to fulfill the minimum requirement for the next progression.
• Based on business requirements the organization will reserve the right to make any decisions pertaining to role tasks of the short-listed candidates and requirements of the IJP etc.
• Recently progressed Band Level are eligible to apply however their band movement to Band Level respectively will be completed after 12 months of being in their current sub-band and based on the career progression guidelines.
• Employees who do not get selected for the role at the first attempt are eligible to apply after 3 months of initial attempt

Job Category:

Posting End Date: