Manager Platform & Automation

About the Role

The Manager Platform & Automation leads the Platform & Integrations and Automation & Workflow teams within the Digital Support & AI organization. This role ensures that the technical backbone of AI-powered support including system integrations data pipelines workflow automation and infrastructure is reliable scalable and fit for purpose. You will manage a team of engineers and specialists translating support and AI strategy into working platform solutions.

What You Will Do

• Lead hire and develop the Platform & Integrations and Automation & Workflow teams
• Own the systems architecture and integration strategy across Salesforce Zendesk AWS Connect and other core platforms
• Oversee the design build and maintenance of workflow automation flows and case resolution paths
• Ensure data pipelines between knowledge case management and AI systems are reliable and well-governed
• Partner with Knowledge & AI Manager Digital Experience PM and Intelligence & Analytics to ensure platform capabilities support organizational needs
• Drive platform reliability scalability and security across all integrated systems
• Manage vendor and tooling relationships relevant to the platform stack
• Translate business and support requirements into platform architecture decisions and roadmap priorities
• Track and report on platform uptime automation efficiency and integration health

What We Are Looking For

Required Experience & Qualifications

• 7 years of experience in platform engineering systems integration or IT/support infrastructure
• 3 years of people management experience with technical teams
• Strong background in CRM and support platforms Salesforce (including Flows) Zendesk and AWS Connect
• Demonstrated experience designing and maintaining enterprise system integrations and automation workflows
• Experience with APIs middleware and data pipeline management in complex multi-system environments
• Familiarity with AI infrastructure and what it takes to support LLM-based or agent-based solutions

Skills & Competencies

• People leadership: team building coaching and performance management
• Systems architecture: designing scalable resilient multi-platform environments
• Automation tools: Salesforce Flow MuleSoft or equivalent middleware and workflow platforms
• Process optimization: identifying inefficiencies and driving automation-based improvements
• Strong stakeholder communication able to translate technical concepts for non-technical audiences
• Vendor management and tooling evaluation

Core Attributes

• Structured problem-solver who balances speed with stability
• Strong ownership mindset takes accountability for platform reliability and team output
• Pragmatic and solution-focused in the face of complexity or legacy constraints
• Adaptable leader who can shift between strategic planning and hands-on troubleshooting
• Collaborative partner to AI knowledge and analytics teams

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations restaurants and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire.
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus additional benefits

About Us

From the day we opened our doors MRI Software has built flexible game-changing real estate software that powers thriving communities and helps make the world a better place to live work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that quite frankly cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential were passionate about creating a work environment that makes you excited to show up every single day.

At MRI one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate thats our goal every day. Because thats what industry leaders do. Whether youre joining as a new Pride member or rejoining us after a short time away your talent is vital to us our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates so please dont hesitate to apply. Wed love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds including ethnicity religion sexual orientation gender identity disability age military veteran status and more.

We believe that Belonging is a direct result of Diversity Equity and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!