Maintenance Intake Coordinator Cebu

As a Service Coordinator you will manage various tasks crucial to ensuring smooth operations. Your

responsibilities will include fielding all incoming work orders processing dispatch requests accordingly and

efficiently assigning them to the appropriate team members based on their expertise and availability.

Additional tasks within the Operations Department may also be included as needed. The ideal candidate will

be a highly motivated team player detail-oriented and possess the ability to embrace change in a

fast-paced growing environment. We will give successful employees the opportunity for continued

education and professional advancement. We are excited to make you part of our global team!

Job Description:

Work with existing Philippines and Chicago-based personnel.

Field and review all incoming work orders process dispatch requests as required and assign them to

the appropriate team members and technicians.

Coordinate with our vendor partners to schedule work and follow-up work details and completion

updates.

Create and add work orders to our field technicians dispatch queues.

Communicate with property managers and customers regarding scheduled work and provide

follow-up updates on work details and completion.

Daily morning dispatch reviews and adjusts work order schedules based on field tech availability.

Field and review all incoming estimate requests and estimates needed from jobs with additional

work recommendations.

Ensure estimates are being written by the Onshore Estimates person and turned in in time for

Association Boards and the Community Management Team.

Follow up with Association Board and Community Managers on Estimate approvals or changes.

Other tasks that may be assigned from time-to-time.

Required Skills and Qualifications:

Must be able to work night shift (PH Time) Minimum 2-3 years work experience as customer support.

Candidate/s with previous maintenance-related role/s is an advantage. Excellent organizational skills

Ability to multitask Detail-oriented and can work independently with minimal supervision Excellent

English-language communication skills both written and oral Confident in relaying any questions/concerns

in a professional work setting High comfort level with technology especially web-based software like

Google WorkSpace Service Fusion ZenDesk.

Work Locations:
Baguio - Hybrid
Cebu - Onsite
Davao - Onsite