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Maintenance and Support Engineer
Job Location:
Job Location:
Makati City - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
12 August 2026 (19 hours ago)
Posted:
Application Deadline:
9 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Provides technical support across DN software applications. Delivers enterprise level assistance to customers by analyzing researching diagnosing troubleshooting incidents and identifying solutions to resolve functional / system issues. Works closely with customers throughout the process to gather necessary details drive incident resolution to meet SLAs and follow-up to ensure successful completion and customer satisfaction.
Responsibilities
Handles or assists with most support requests; additional responsibilities include: Ensuring requests are accounted for in established service level agreements (SLAs) and are addressed analyzed and resolved in a timely and accurate manner. Facilitating joint resolution and testing with the development team M&S team members and others as required to meet customer and SLA expectations / requirements. Incident ownership monitoring tracking and communication. May provide technical advice and support for less experienced team members. Facilitates requests escalated from M&S team customers and other support teams. Joins bridge calls with customer in order to request additional information and / or inform about tickets status and progress. Responsible for clear communication with other involved teams with other internal and external support and development teams (including product development / engineering).
Qualifications
Provides technical support across DN software applications. Delivers enterprise level assistance to customers by analyzing researching diagnosing troubleshooting incidents and identifying solutions to resolve functional / system issues. Works closely with customers throughout the process to gather necessary details drive incident resolution to meet SLAs and follow-up to ensure successful completion and customer satisfaction.
Responsibilities
Qualifications
Required Qualifications
- Diploma or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Maintenance and Support Engineering.
- Good business English skills (Written and spoken).
Required Experience:
IC
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
