Loans Service Delivery QA and Reconciliation Associate

About the Job

Location: Taguig

Corporate Level: Rank and File

Work Arrangement: Onsite

Our Operations team is looking for experienced professionals to join us in Taguig with the role of Loans Service Delivery QA and Reconciliation Associate.

In this role you will conduct quality assurance reviews across the Banks consumer lending products including Auto Loans Mortgage Loans Credit Cards Personal Loans Salary Loans and ROPA to ensure compliance with bank policies standard procedures regulatory requirements and approved turnaround times. You will identify assess and escalate operational compliance and reputational risks through the review of loan records and documents while supporting risk mitigation initiatives and maintaining the accuracy and integrity of lending processes.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously invest in people and in process product and service enhancements and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.

Whether youre just starting out or already a seasoned professional EastWest can help you unleash your potential and bridge the gap between dream to success.

What the role will entail

• Review and validate loan applications supporting documents collateral records and customer information to ensure completeness accuracy and compliance with KYC and lending requirements.
• Conduct quality assurance reviews across consumer lending products ensuring adherence to the Banks policies credit guidelines delegation of authority maker-checker controls and prescribed turnaround times.
• Extract and analyze reports account records and loan files to identify discrepancies control exceptions process deviations and potential risk exposures.
• Coordinate with business units to clarify findings escalate issues and support the timely correction and regularization of documentation and process gaps.
• Prepare and submit QA checklists validation results and review reports within established service-level and turnaround-time standards.
• Help strengthen operational compliance and risk management by delivering accurate quality assurance reviews and supporting initiatives that mitigate audit regulatory and reputational risks.

What were looking for

• Holder of a Bachelors degree
• Knowledgeable in Microsoft Office applications particularly Excel Word and PowerPoint.
• Detail-oriented with strong analytical and documentation review skills.
• Highly organized and able to manage multiple tasks while meeting deadlines.
• Proactive in identifying issues resolving discrepancies and driving process improvements.
• Strong interpersonal and communication skills with the ability to coordinate effectively across teams.
• Team player with a collaborative mindset and commitment to delivering high-quality work.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth