Loans & Deposits New Accounts Senior Associate

Were looking for a Loans & Deposits New Accounts Senior Associate to join our Insurance Operations this role you areresponsible for the accurate and timely processing of new account transactions account maintenance activities and operational support functions for Manulife Bank products. The role ensures that all transactions are processed in accordance with established procedures service level agreements (SLAs) quality standards and regulatory requirements.

• Process all In Good Order (IGO) and Not In Good Order (NIGO) new account transactions for loan deposit and investment products in accordance with established procedures and service standards.

• Review applications and supporting documentation to ensure completeness accuracy and compliance with business requirements.

• Process complex transactions account maintenance activities and operational reports related to banking products and services.

• Complete assigned tasks within established service level agreements (SLAs) productivity expectations and daily processing timelines.

• Collaborate directly with business units to address issues inquiries and concerns related to Manulife Bank products and operational processes.

• Ensure compliance with Anti-Money Laundering (AML) guidelines including the application of enhanced due diligence for Politically Exposed Persons (PEPs) high-risk clients and other regulatory requirements.

• Process and maintain client information updates regulatory requests and periodic operational reporting activities.

• Support loan funding reconciliation exception handling and follow-up activities for incomplete or outstanding transactions.

• Review and process online account applications and other digitally submitted requests in accordance with established procedures.

• Monitor workload queues and prioritize urgent transactions to ensure turnaround time quality and productivity standards are achieved.

• Provide day-to-day support guidance and knowledge sharing to less experienced team members.

• Assist with identifying training needs and support onboarding and development activities for new and existing employees.

• Participate in process improvement initiatives operational projects and implementation activities to enhance efficiency and customer experience.

• Develop and maintain process documentation procedural guides and operational controls to support consistency and risk management.

• Demonstrate flexibility by rendering overtime during peak periods and high-volume situations.

• Prior experience in banking operations financial services loans deposits investments or account administration.

• Working knowledge of AML KYC FATCA CRS and related regulatory requirements.

• Experience using banking and operational platforms such as AWD Portfolio Plus (PPlus) Finacle Banklink or similar systems.

• Advanced proficiency in Microsoft Office applications particularly Excel.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .