Loan Support Team Leader | AU | WFH
Job Location:
National Capital Region - Philippines
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Lead and support offshore loan processing staff
- Assist with onboarding training and process implementation
- Manage workflow allocation and monitor team performance
- Provide guidance on lending scenarios and documentation requirements
- Act as an escalation point for complex applications and broker inquiries
- Support brokers and referral partners with lending-related queries
- Ensure compliance with Australian lending standards and internal procedures
- Review loan applications and supporting documentation for accuracy
- Coordinate closely with the Australian-based lending team
- Help improve offshore operational processes and efficiencies
- Have a minimum of three years of experience within the Australian non-bank lending or mortgage operations industry
- Extensive experience in Australian mortgage or non-bank lending
- Previous experience in loan processing and lending operations
- Leadership or team management experience preferred
- Strong understanding of:
- Prime and non-prime lending
- Serviceability calculations
- Compliance requirements
- Income and bank statement analysis
- Loan documentation processes
- Excellent communication and stakeholder management skills
- Ability to work independently and lead remote teams
- Strong problem-solving and organizational skills
- Experience leading offshore or remote support teams
- Experience working with Australian brokers and lenders
- Background in both operations and client-facing lending support roles
- Exposure to scaling lending operations or offshore teams
Why Youll Love Working Here
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Required Skills:
Have a minimum of three years of experience within the Australian non-bank lending or mortgage operations industry Extensive experience in Australian mortgage or non-bank lending Previous experience in loan processing and lending operations Leadership or team management experience preferred Strong understanding of: Prime and non-prime lending Serviceability calculations Compliance requirements Income and bank statement analysis Loan documentation processes Excellent communication and stakeholder management skills Ability to work independently and lead remote teams Strong problem-solving and organizational skills Preferred Experience Experience leading offshore or remote support teams Experience working with Australian brokers and lenders Background in both operations and client-facing lending support roles Exposure to scaling lending operations or offshore teams
Required Education:
Bachelors degree in Business Administration Finance Accounting or a related field is preferred.
