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Learning Delivery Manager

Job Location:

Makati City - Philippines

Monthly Salary: Not provided by the employer

Posted: 11 July 2026 (30+ days ago)

Application Deadline: 8 October 2026

Vacancies: 1 Vacancy

Description

Job Description:

Makes recommendations to the client for curriculum and training approach improvements.
Work with operations to create value added training sessions and materials to meet company and client
expectations.
Partner with Workforce Management Operations Management and Recruiting to design and execute staffing
ramps during seasonal peak call times.
Deliver training to management level audiences including areas such as processes and systems policies and
procedures behavioral coaching and mentoring time management leadership development etc.
Drives adherence to Operations Playbook standards.
Creates a disciplined training organization that mirrors operations and ensures all policies and procedures are
correctly managed during new hire training.
Responsible for respective departments overall performance and for motivating team to exceed department
goals and objectives.
Responsible for understanding and complying with all policies procedures and regulations relating to job
duties.
Perform other duties as assigned by management

Jobs qualifications
4 years related training/operations experience inclusive of 1 years directly managing staff required.
5 years related training/operations experience preferred.
Extensive work experience as a Trainer preferred.
Internal or external training experiences in a service industry call center environment preferred.