Learning Content Inspector

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Learning Content Inspector is responsible for identifying structuring writing and optimizing content used for various purposes and platforms. The Learning Content Inspector is also responsible for reviewing content to help ensure and maintain quality across all deliverables. The Learning Content Inspector also partners with different team members throughout the organization providing consultation services and facilitating writing workshops when necessary.

The Learning Content Inspector will:

• Collaborate with different team members across the organization in activities such as:

  • Facilitating and participating in various meetings including (but not limited to) discovery sessions stakeholder interviews SME consultations project syncs etc.

  • Interviewing stakeholders and/or other team members to define outcomes to be targeted

  • Scoping and planning small-scale projects and initiatives including tasks timelines and people resources

  • Leading small-scale projects and initiatives ensuring timely progress and high quality of work

  • Tracking and communicating progress and raising issues risks and help needed items when necessary

• Apply different methods to identify objectives and align content accordingly such as:

  • Conducting stakeholder interviews

  • Conducting SME consultations

  • Conducting online research

  • Outlining objectives with corresponding content and appropriate delivery formats and/or learning methodologies

• Write content for various purposes and platforms including (but not limited to):

  • Storyboards for various types of videos - explainer promotional etc.

  • Storyboards for interactive lessons that range in complexity from page-turners to complex gamified learning experiences

  • Decks for face-to-face training delivery online learning business presentations etc.

  • Knowledge checks and assessments to be used in training

  • Articles for use in internal and/or external knowledge base platforms

  • Scripts and macros to be used in teammate-customer interactions across various channels

  • Newsletters and mailers for business reviews announcements and other purposes

• Optimize content for use in knowledge base (KB) platforms chatbots and similar technologies

  • Assess provided objectives and/or content

  • Determine appropriate optimization activities given the prescribed content

  • Contribute to scoping efforts to determine corresponding timelines for said optimization activities

  • Conduct actual optimization efforts ranging from content tagging to full content rewrite

  • Partner with SMEs to ensure accuracy of optimized content

  • Participate in testing activities to ensure optimal performance of the KB chatbot and/or other technologies

• Review and edit content to contribute to ensuring the quality of the teams output

  • Review written output to ensure alignment with prescribed objectives relevance to and level of engagement for the target audience organization substance consistency readability linguistic accuracy neatness inclusivity originality alignment with stylistic standards prescribed by the in-team style guide and/or compliance with other required guidelines

  • Review and/or test developed content such as assembled interactive lessons or configured chatbots to ensure functionality seamlessness ease of use alignment with their storyboards/wireframes and/or accuracy

  • Edit written material as needed

  • Summarize and present findings and recommendations

  • Deliver objective and actionable feedback to writers developers and/or other team members involved in the development process

• Conduct writing workshops when necessary

  • Determine learning outcomes that need to be targeted given the audiences needs

  • Plan learning experiences to achieve said outcomes

  • Create learning materials for identified learning experiences

  • Facilitating learning experiences to ensure knowledge and skills transfer

• Participate in calibration sessions to ensure alignment with peers and managers as well as objectivity in reviewing others work

• Identify opportunities and lead initiatives to improve the teams processes and output

  • Analyze the teams opportunities in writing and developing content

  • Maintain the teams style guide by regularly reviewing updating and adding standards based on observed errors industry standards and emerging industry trends

  • Draft project-specific style guides to guide project team members in writing and developing content

  • Track and drive usage of the teams writing tools/resources

  • Plan for and facilitate internal writing workshops for skills improvement

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

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