Learning and Development Specialist Design

Job Description:

About the Role:

As a Learning & Development (L&D) Design Specialist in the Customer Success (CS) organization you will play a pivotal role in unleashing the potential within our teams and organization. You will be instrumental in identifying and bridging capability gaps to equip Remitlians with the skills and knowledge necessary to achieve business goals. This position demands a deep passion for and expertise in cultivating a culture of excellence through continuous learning and development.

You Will:

• Conduct comprehensive L&D needs assessments with defined data-driven success measures in collaboration with key stakeholders.

• Create innovative scenario-based L&D curricula for domain expertise leadership and soft-skills development.

• Design dynamic interactive appealing and consumable synchronous and asynchronous L&D solutions for instructor-led sessions and web-based learning.

• Ensure all L&D solutions employ Adult Learning Principles.

• Build formative and summative evaluation components in all L&D design work to assess topic knowledge transfer and application.

• Assess and measure the impact and effectiveness of L&D offerings for improvement opportunities through data collection and analysis.

• Manage the Learning Management System (LMS) administration and LMS training for new administrators.

• Partner with L&D Design and Delivery peers to develop best-in-class L&D experiences that have measurable business impact.

• Conduct topic shadow sessions and content reviews at a regular cadence to ensure L&D solutions align with current business needs.

• Employ a continuous improvement mentality to elevate existing design approaches and output.

• Continuously collaborate with business stakeholders to form strategic partnerships establish shared ownership of L&D solutions and identify improvement opportunities.

• Stay up to date on L&D design software tools and best practices to innovate our L&D solutions.

• Manage L&D projects successfully ensuring timely execution of tasks from conception to completion.

• Complete additional assignments as needed to help the team deliver on customer promises.

You Have:

Minimum

• Minimum of two (2) years designing and developing instructor-led and web-based L&D solutions.

• Deep expertise in a variety of proven L&D design methodologies and up-to-date with current industry L&D design best practices and tools.

• Experience with various LMSs and proficiency in multimedia development and authoring tools (e.g. Adobe Captivate Articulate Storyline 360).

• Proven leadership in proposing designing and deploying capability development solutions.

• Extensive experience working with business leaders of all levels and influencing design strategies for business impact.

• Adept at designing L&D solutions working backward from measurable business KPIs.

• Excellent command of English both verbal and written.

• Ability to operate effectively in an ambiguous fast-paced rapidly changing environment managing multiple priorities simultaneously with minimal supervision.

• Strong decision-making influencing and communication skills with the capacity to engage with all departments and organizational levels.

• Minimum of one (1) year of experience managing mentoring and developing L&D staff.

• Comfort working as part of a team.

• Experience in hyper-growth environments with a strong preference for candidates who have worked with contact/call centers and in remittances.

• An autonomous bias for action work ethic with a track record of delivering results.

• Eager and quick to learn with a high level of enthusiasm focus and motivation.

Preferred

• Bachelors degree in Instructional Design Adult Education Human Resource Management an L&D related field or equivalent professional experience.

• Familiarity with the ADDIE L&D framework and program evaluation frameworks (e.g. Kirkpatrick).

• Track record of employing the 70/20/10 Learning Integration Model.

• Global experience designing and developing programs for diverse audiences.

• Experience designing cutting edge L&D solutions and using innovative design methodologies.

• Familiarity with Adobe applications (e.g. Illustrator Premiere Photoshop).

• Basic understanding of web programming to create web pages web applications and other online content that can be displayed in a web browser.

• Experience with Google Workspace tools including Google Sites Google Slides Google Sheets and Google Docs.

• Excellent organization and prioritization skills.

• Strong facilitation skills and experience delivering instructor-led training.

Our Benefits:

• Rice Allowance
• Transportation Allowance
• Paid Vacation
• Medical Dental & Vision
• Accident and Life Insurance
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits

Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their teams specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.