Lead Operations Processor Wire Investigations

About this role:

Wells Fargo is seeking a Lead Operations Processor.

In this role you will:

• Support management in the day-to-day supervision of less experienced team providing guidance and resolution to issues contributing to overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools within Operations group
• Perform or guide others on complex escalated issues that require planning evaluation and interpretation
• Prioritize work and provide daily work leadership and mentorship to team
• Provide training and technical guidance to less experienced staff
• Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
• Collaborate and consult with peers colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function policies procedures and compliance requirements
• Serve as a resource to other departments on transaction structure documentation and company policies

Required Qualifications:

• 4 years of Operations support experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Minimum 5 years of wire investigations experience
• Payments and cash management experience
• Knowledge of payment messaging systems - SWIFT FEDWIRE CHIPS
• Ability to read and interpret SWIFT messages is an advantage
• Knowledge of Pega systems is an advantage
• Provide guidance and subject matter expertise to team members
• Strong analytical and problem-solving skills
• Ability to perform root cause analysis
• Willingness to work a permanent night shift schedule at Five/Neo Building 31st Street BGC Taguig City

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.