Lead Logistics Customer Experience & Operations Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities

This role is responsible for managing daily operations from booking to shipment execution ensuring accuracy timeliness and strong coordination across stakeholders. It also includes handling exceptions supporting process improvements and driving capability building with both internal and external partners.

• Manage end-to-end booking process (validation scheduling and carrier coordination)
• Act as primary point of contact for customers carriers and internal teams
• Ensure accuracy and completeness of shipping documents (B/L SWB SI etc.)
• Monitor shipment progress and ensure adherence to timelines and cut-offs
• Handle both FCL and LCL shipments including co-loader coordination
• Manage operational exceptions and provide timely resolution to minimize disruptions
• Conduct or support training sessions with vendors/customers (e.g. onboarding system navigation process alignment)
• Maintain trackers and provide clear shipment visibility
• Support billing processes invoice dispatch and dispute follow-up

What Were Looking For

We are looking for someone who is detail-oriented proactive and able to manage multiple priorities in a fast-paced logistics environment. The ideal candidate brings strong operational knowledge can handle complex scenarios and works well with cross-functional and external stakeholders.

• Strong communication and stakeholder management skills
• Proficiency in Microsoft Office (Excel PowerPoint Word)
• Strong background in logistics operations with understanding of end-to-end supply chain (3PL to 4PL perspective)
• Good knowledge of Incoterms and international shipping practices
• Experience handling exceptions and complex operational scenarios
• Ability to manage multiple tasks and meet deadlines
• Proactive solution-oriented mindset
• Flexible and adaptable to changing operational demands
• Ability to work in a fast-paced high-volume environment
• Willingness to learn and continuously improve
• Experience in ocean freight is an advantage

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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